Staff Pharmacist Refill Call Center

Geisinger•Work from home (Pennsylvania), PA

3d•Remote

About The Position

This role involves gathering pertinent information from incoming calls regarding medications. Call center employees will utilize scripting to determine a response to caller needs, along with reviewing the electronic medical record. The position is responsible for addressing medication-related questions, issues, prior authorizations, and refill approvals. A medication review will be performed at the time of the call, including a complete clinical review and addressing any medication-related questions.

Requirements

Bachelor's Degree-Pharmacy (Required)
Licensed Pharmacist (Pennsylvania) within 90 days - State of Pennsylvania
Licensed Pharmacist - Default Issuing Body
Teamwork

Nice To Haves

Doctoral Degree- (Preferred)

Responsibilities

Support the overall goals and objectives that result in improved access, quality of patient care and higher levels of patient satisfaction.
Demonstrates proficiency in order processing.
Receives and interprets physicians' medication orders and clarifies or corrects orders with the physician.
Reviews patient medication profiles to guard against drug sensitivities, contraindications, duplications, and major drug interactions.
Pharmacists will enter into a collaborative practice agreement with health system physicians to review patient’s electronic medical record, and upon verifying appropriateness, authorize prescription refills on pre-specified maintenance medications.
Pharmacists will conduct a thorough review of each individual patient’s electronic medical record and develop an appropriate plan according to the Pharmacist refill authorization protocol and the most recent clinical guidelines.
Pharmacists will use clinical judgement to determine if any additional information is required prior to refill authorization and take necessary actions to resolve issues within defined terms of collaborative practice agreement.
Pharmacist will document encounters within electronic medical record.
Pharmacists will e-scribe approved prescription refills to appropriate pharmacy and notifies patient of completion.
Participates in the creation and update of scripting and documentation materials.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.