Staff Performance Manager
About The Position
The Staff Performance Manager is the go-to partner who keeps everything running seamlessly at the client location while delivering standout service every day. In this fast-paced position, you’ll build meaningful connections with both client leadership and associates, staying one step ahead to anticipate needs and solve challenges before they arise. From coordinating onboarding and supporting employees to providing clear, impactful reporting, you’ll be at the center of it all. If you thrive in a hands-on environment, love tackling problems head-on, and are passionate about creating an exceptional experience for everyone you work with, this is your opportunity to shine!
Requirements
- Experience in a customer service role responsible for multi-level client communication.
- HR and data management experience.
- Demonstrable success managing a team or process.
- Familiarity with a heavy process-oriented environment.
- Able to lead, organize, and build effective and diverse teams
- Must have seasoned critical thinking and problem-solving skills
- Ability to communicate professionally and effectively across all platforms.
- Able to listen and respond to information effectively and influence decision makers.
- Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.
- Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
- Experience using various technology platforms to drive effective decisions.
Nice To Haves
- High school diploma & a year or more in a leadership role.
Responsibilities
- Manages candidate inventory by recruiting, screening, interviewing daily.
- Conducts all new hire orientations, to encompass all client onboarding information as well as perform new hire check-ins on first day of work.
- Audits onboarding requirements and confirms new hire start requirements are met.
- Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions.
- Participates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needs.
- Manages daily attendance reports, headcount reports.
- May process weekly payroll and maintain timeclock database.
- Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency.
- Handles worker’s comp claims and documents unemployment.
- Develops and maintains rapport with management and supervisors to maintain consistencies in all departments.
- Initiates and completes client relationship mapping as needed.
- Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).
- Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.
- Conducts employee performance reviews and assigns and ends associate assignments.
Benefits
- Competitive base salary plus monthly bonus potential!
- Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
- Prescription Drug Benefits
- 8 Paid Holidays per year
- 2 Floating Holidays per year
- Paid Time Off
- 401(k)
- Wellness Program
- Parental Leave
- A variety of career paths and encourage promotion from within.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
