Staff Performance Coordinator (Temporary Assignment) Bilingual- fluent in Spanish & English

Employbridge•Jessup, MD

5d•Onsite

About The Position

This is a temporary assignment for a Staff Performance Coordinator in Jessup, MD. The role requires bilingual fluency in Spanish and English. The Staff Performance Coordinator will act as the first point of contact for vendors and client contacts for all employee issues, educate clients on guidelines, and ensure timely and appropriate handling of employee issues. This role involves coordinating issue resolution with vendors and client partners, understanding risk areas, and delivering customized new hire orientations. Additionally, the coordinator will collect and review onboarding documents, run reports to identify workforce challenges, and escalate issues using CRM, Power BI, and time/attendance software. Participation in client meetings regarding safety and operations, documentation and investigation of safety incidents, and execution of the safety observation program are also key responsibilities. The role includes coaching associates on attendance policies, conducting performance reviews, assigning and ending associate assignments, processing payroll, and tracking attendance and wage/hour compliance. The position also involves facility tours (walking 3-5 miles daily), participating in daily operational meetings, and conducting onboarding, I-9s, and background checks.

Requirements

Bilingual fluency in Spanish & English
Hands-on experience in a logistics or manufacturing environment
Experience in a customer service role responsible for client communication
Data management experience
Familiarity with a heavy process-oriented environment
Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure environment
Able to understand client goals and how they measure success
Able to work independently and with a team
Practical experience and comfort with using Microsoft Office products

Nice To Haves

HR experience is preferred

Responsibilities

Act as first point of contact for vendors and client contacts for all employee issues
Educates client on guidelines and sets expectations for the handling of any employee issues
Ensures all employee issues are handled appropriately and in a timely fashion
Coordinates resolution of the all workforce issues with vendors and client partners and understands risk areas for all parties
Delivers client customized new hire orientations
Collects and reviews all required work related onboarding documents for each employee prior to start
Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software)
Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program
Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments
Processes payroll and tracks attendance, wage, and hour compliance
Walks candidates through tour of client facility (walking 3 to 5 miles daily)
Participates in whiteboard meetings to understand daily order fill goals
Conducts onboarding, I-9s, and background checks