Staff Partner-Led Services Program Manager
About The Position
SentinelOne is seeking a highly motivated and experienced Program Manager to help build the Partner-Led Services program within Professional Services. This is a global individual contributor role reporting to the Manager of Professional Services Project Management. This role was created to reflect the growing scale and strategic importance of SentinelOne's delivery partner ecosystem. You will help define and execute the operational strategy, governance framework, and performance management across our third-party delivery partner relationships. This role demands a strategic operator with experience in partner-led delivery services, who understands the incentives and controls required to foster an ecosystem of partners motivated to deliver high-quality services to our customers.
Requirements
- 5+ years of progressive experience in operations, program management, or services delivery, including exposure to partner-led or third-party delivery models
- Demonstrated success supporting or managing partner governance frameworks that drive consistent, measurable performance at scale
- Strong track record operating in metrics-driven environments, with a focus on outcomes such as customer satisfaction and partner quality scores
- Experience with service delivery operations, including KPI and quality control design
- Proven ability to collaborate and drive alignment across cross-functional stakeholders, including sales, product, legal, operations, and customer experience
- Experience supporting AI adoption within services delivery, identifying opportunities to meaningfully impact the quality of services provided
- Ability to thrive in a dynamic, fast-paced environment
- Strong communication and interpersonal skills, with the ability to work independently and influence without direct authority
Responsibilities
- Support the definition and execution of the operational strategy for partner-led services delivery
- Help govern and manage partner performance, including the design and administration of SLAs and KPIs that hold partners to SentinelOne's quality standards
- Drive partner integration and alignment, ensuring partners deliver services consistent with SentinelOne's current best practices and keep pace with product and service innovations
- Partner with Professional Services, the channel organization, and other relevant SentinelOne teams to ensure consistency across the partner lifecycle
- Act as a subject matter expert on partner-led services operations, sharing knowledge and best practices with colleagues as the program scales
Benefits
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
- Flexible time off
- Paid company holidays and paid sick time
- Gender-neutral parental leave
- Grandparent leave
- Medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Life and disability insurance
- Health and dependent care FSA
- Voluntary benefits (hospital, accident, critical illness)
- Employee Assistance Program (EAP)
- ARAG pre-paid legal
- Nationwide pet insurance
- Cancer Care program
- Global business travel medical insurance
- Home office allowance
- Mobile phone reimbursement
- Wellness coach
- Wellness/gym reimbursement
- Fertility coverage
- Adoption & surrogacy reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
