Staff Outbound Product Manager - AI Agentic Platform-Moveworks

ServiceNow•Mountain View, CA

1h•$166,500 - $291,400•Onsite

About The Position

Moveworks is seeking a Staff Outbound Product Manager for its AI Agentic Platform, specifically focusing on Tool Studio. This role is at the forefront of shaping how enterprises build agentic AI experiences. The product manager will design products for developers, ensuring high-quality end-user experiences for enterprise agents. They will build on the Moveworks platform, enabling other ServiceNow teams to create custom applications and products. A key aspect of the role involves partnering closely with customers using ToolSmith and developer tools, helping them build successful solutions, and translating their feedback into product improvements. The product manager will drive product development from concept to launch in a fast-paced, customer-obsessed organization, with a strong emphasis on written communication. Responsibilities include creating product specifications, defining core technologies, developer interfaces, and end-user experiences, and building internal alignment on product vision. The role requires close collaboration with machine learning and platform engineers to stay abreast of Agentic AI research and form product recommendations. Additionally, the product manager will play a significant role in shaping the developer ecosystem by contributing to hackathons and growing the digital community. They will deconstruct complex problems using technical depth and a data-influenced approach, inform the roadmap with product usage data, and support cross-functional teams in achieving their goals. Ensuring designers understand problems and can test ideas rapidly, supporting deployment teams in customer value realization, and winning the trust of CIOs and IT Managers at F500 companies are also key functions.

Requirements

Expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions.
Strong writer who can consistently write clearly and concisely about new product concepts, operations, and plans.
Deeply curious and a fast learner – eager to understand the technology behind new products, conduct your own academic & competitive research.
Strong familiarity with APIs, authentication, and integrations.
Experience building enterprise products that required 3rd party platform integrations.
Proven track record of taking ownership of product goals and delivering against them.
Sound framework for when to iterate, when to discard, and when to scale products.
Skills needed to take input from multiple sources, crystallize clear priorities, and communicate them effectively.
Ability to bridge the technical with the enterprise and cultivate challenging relationships with internal and external stakeholders with grace.
Feel most at home working hand-in-hand with data science, engineering, user experience, and customer success teams.
Effective communicator, pays attention to the finer details, empathizes with customers and stakeholders and builds meaningful relationships.
Curious and brings genuine excitement to learn new subject areas and is comfortable to be scrappy as and when needed.

Responsibilities

Drive product development for Tool Studio from concept to launch with successful iteration in a fast-paced customer obsessed organization with an emphasis on written communication to convey product concepts and updates.
Create product specs to crisply identify problems, set goals, and define success metrics to help design and engineering teams develop products.
Lead the definition & design of core technologies, developer interfaces, and end-user experiences for our agent platform.
Annotate other developer platforms to build internal alignment and conviction on what good looks like.
Partner closely with machine learning and platform engineers to understand the latest research papers in Agentic AI and form product recommendations based on your understanding of the market.
Play a strong role in shaping our developer ecosystem: contributing to running hackathons and growing our digital community.
Deconstruct complex problems by utilizing your technical depth and a data-influenced approach including a steady data diet of product usage to inform roadmap.
Support cross functional teams to achieve their goals through collaborative goal setting, project definition, and milestone development throughout the project.
Ensure our designers deeply understand the problems to be solved and can test their ideas rapidly.
Support our deployment teams in helping customers realize product value quickly.
Win the trust of CIOs and IT Managers at F500 companies to enable rapid business decisions.