Admission and Transfer Center - Staff Nurse (90%-100%) Evenings

UIOWA • Iowa City, IA

1d • Hybrid

About The Position

University of Iowa Health Care is seeking a Staff Nurse for the Admission and Transfer Center (ATC). The ATC operates a high-volume patient admit and transfer center, facilitating patient access to UI Health Care inpatient services through telephone and electronic communication. This role serves as a contact center for internal and external referring providers, supporting over 20 departments. The Transfer Center team focuses on triaging transfer requests and facilitating inpatient access, while the Bed Management team focuses on assigning the right patient to the right bed at the right time. This position offers a hybrid work arrangement (remote and in-person) within Iowa after an initial onsite training period. The training will be conducted onsite at the Hospital Support Services Building (HSSB) for a duration determined by the supervisor, potentially up to six months, before hybrid eligibility is evaluated. Work arrangements are reviewed annually and must comply with remote work policies.

Requirements

• Current license to practice nursing in Iowa is required by date of hire.
• Excellent written and verbal communication skills are required.
• Computer skills are required, including proficiency in managing multiple databases including Microsoft Excel.

Nice To Haves

• Minimum of 2 years acute care RN experience.
• Experience managing multiple phone lines simultaneously.
• Demonstrates excellent interpersonal skills with patients/families, nursing staff, and interdisciplinary team members as demonstrated through written and verbal interactions.

Responsibilities

• Performs aspects of the patient admission flow management process, ensuring that transfers, patient placement, and related activities occur in a timely, safe, and accurate fashion.
• Includes clinical assessments for triage and bed placement for patients.
• Coordinates incoming patient transfer requests with referring/receiving facilities and physicians.
• Coordinates necessary transportation resources for incoming patient transfer requests.
• Stays informed of patient changes and communicates impact to admitting teams.
• Reviews medical reports from referring hospitals or physician offices and relays information to the receiving providers and nursing unit as needed.
• Evaluates all bed requests using approved criteria ensuring patients are expediently transferred or assigned rooms and resources are utilized efficiently.
• Responds appropriately to requests made by transferring physicians, hospitals, and peers to improve patient flow.
• Works with supervisors to implement effective solutions and strategies to enhance patient care and satisfaction.
• Prioritize customer service, professional communication, and customer satisfaction.
• Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations.
• Displays influential leadership to optimize clinical and operational outcomes.
• Delivers exceptional customer service while facilitating communication across multiple disciplines.
• Possess and maintains working knowledge of external and inter-facility protocols and standards of practice.
• Functions as a patient advocate.
• Applies quality improvement principles to improve patient outcomes.
• Participates in quality improvement activities.
• Participates in projects/committees for enhanced functioning of the unit, supports unit-level decision-making.
• Complies with all policies and standards.
• Performs other duties as assigned.

Benefits

• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.
• Relocation Assistant available to qualified applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree