Staff Network Engineer
About The Position
The Staff Network Engineer joins the Infrastructure Operations team to deliver mission-critical Next-Generation 911 solutions. The role manages networking supporting tens of millions of citizens and thousands of Emergency 911 centers (PSAPs) across North America, with responsibility for on-premises and cloud-based networking for major customers across more than a dozen global data centers. The position owns the availability, automation, and optimization of these systems across development and production environments. The engineer provides technical direction and engineering standards across multi-vendor platforms, shapes infrastructure strategy and architecture, leads complex operational issue resolution and major upgrades, and mentors engineers. The role also improves network reliability and performance, builds automation and operational tooling, and participates in an on-call rotation in a 24x7 mission-critical environment.
Requirements
- Bachelor’s degree in computer science, IT, or a related field.
- At least 10 years of relevant hands-on network engineering experience.
- Strong hands-on experience with enterprise and carrier-grade networking, including Cisco and Juniper routing and switching, Palo Alto firewalls (including Panorama), and F5 or Citrix load balancing solutions.
- Strong experience with data center deployments.
- Deep understanding of BGP, OSPF, route redistribution, traffic engineering, and high-availability network design.
- Experience supporting hybrid cloud networking environments, including AWS networking fundamentals, connectivity, routing, and security concepts.
- Track record of solving complex technical problems in a collaborative, fast-paced setting.
- Self-driven, accountable, and able to work independently, complete initiatives, and make sound technical decisions under pressure.
- Strong verbal and written communication skills, including the ability to explain technical concepts, recommendations, and operational impacts to technical and non-technical stakeholders.
- Must successfully complete a pre-employment drug screening and comply with the company's Drug-Free Workplace Program; employees may also be subject to random, reasonable-suspicion, and post-incident testing.
Nice To Haves
- Experience with network automation, scripting, or Infrastructure-as-Code tools such as Python, Ansible, Terraform, or APIs.
- Advanced networking certification such as CCNP, CCIE, JNCIP, JNCIE, or equivalent.
- AWS Practitioner or higher-level cloud certification.
Responsibilities
- Own network architecture, deployment, lifecycle management, and troubleshooting across development and production environments.
- Provide technical direction and establish engineering standards across multi-vendor platforms.
- Define long-term infrastructure strategy, evaluate emerging technologies, and lead initiatives to improve scalability, security, automation, and operational efficiency.
- Serve as a senior technical escalation point for complex operational issues, critical incidents, and major infrastructure upgrades; drive resolutions that support availability, resiliency, and reliability.
- Mentor engineers and promote engineering best practices, operational excellence, and knowledge sharing.
- Identify network bottlenecks, resiliency gaps, and performance improvement opportunities, and partner with cross-functional engineering teams on scalable solutions.
- Develop and enhance network automation, monitoring, and operational tools using Infrastructure-as-Code and scripting methodologies.
- Participate in the Network Engineering on-call rotation and provide leadership during high-severity incidents.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
