Staff IT Support Specialist

SoFi • San Francisco, CA

1d • Onsite

About The Position

SoFi is seeking a Staff IT Support Specialist, Jira Administrator to join our IT Operations team. Reporting directly to the Senior Director of IT Operations, you will be the primary owner of our Atlassian ecosystem. This is a high-impact role based out of our San Francisco office, responsible for the health, scalability, and strategic direction of Jira and related tools across the enterprise. You will not only manage the day-to-day administrative requirements but also serve as a strategic partner to business units to optimize workflows and drive operational excellence.

Requirements

• Experience: 5+ years of experience in Atlassian administration, specifically managing large-scale Jira environments in a professional enterprise setting.
• Technical Skills: Deep expertise in Jira Query Language (JQL), Jira Service Management (JSM), and Confluence.
• Strategic Mindset: Proven ability to move beyond "ticket-taking" to proactively identifying process improvements and driving tool adoption strategies.
• Communication: Excellent verbal and written communication skills, with the ability to translate complex technical requirements into business-friendly solutions.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Nice To Haves

• Experience with ScriptRunner (Groovy) or Jira API integrations is highly preferred.
• Atlassian Certified Professional (ACP) status is a significant plus.

Responsibilities

• Platform Administration: Serve as the primary administrator for Jira Cloud, managing global settings, user permissions, security schemes, and complex workflow configurations.
• Strategic Leadership: Define and execute the long-term strategy for Atlassian tools at SoF - specifically JIRA - ensuring the platform evolves to meet the needs of a rapidly growing fintech environment.
• Workflow Optimization: Partner with engineering, product, and business teams to design, implement, and maintain custom workflows, fields, screens, and reporting dashboards that improve team velocity.
• Governance & Compliance: Establish and enforce best practices for project configuration, plugin management, and data integrity to ensure the platform remains performant and compliant with financial industry standards.
• Automation & Integration: Leverage Automation for Jira, low code/now code automation platforms, and API integrations to connect Jira with other enterprise tools (e.g., Slack, GitHub, Okta) to eliminate manual overhead.
• Upgrades & Maintenance: Manage the evaluation, testing, and implementation of new features, marketplace apps, and version upgrades.
• Training & Support: Act as a subject matter expert, providing advanced troubleshooting and creating documentation or training sessions for power users across the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees