Staff IT Analyst III - Asset & Config Ops

Western Alliance Bank•Columbus, OH

About The Position

As a Staff IT Analyst III, you'll lead the review of current processes and metrics that support operational effectiveness, identify constraints or opportunities that inhibit, or can accelerate, the business and technology strategy, and develop options or approaches to improve business outcomes. You'll lead work to develop and review artifacts that accurately describe current state processes, practices, and/or metrics and determine root cause of constraints in the process. You'll also actively identify alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics. The IT Asset & Configuration Management Operations Lead (Staff IT Analyst III) is responsible for ensuring consistent execution and completion of operational activities supporting Hardware Asset Management (HAM), Software Asset Management (SAM), and Configuration Management (CMDB) teams. This role serves as the primary operational owner for recurring control execution, defect identification, and remediation coordination. The Operations Lead partners with governance, infrastructure, application, and operations teams to ensure controls are executed as designed and operational outcomes meet regulatory, audit, and risk management expectations. Lead large complex projects with the expectation of ensuring the business outcomes are achieved. Work to gain a full understanding of how your work connects to the defined project objectives in addition to helping define the work breakdown structure for any activities. Set & meet deadlines for that work, lead discussions with stakeholders and the subject matter experts to gather requirements and review artifacts while working to resolve any issues that impede progress. Develop list of critical documentation and artifacts to meet project objectives while also completing the development of high-quality deliverables through effectively communicating learnings, findings, impacts, and next steps with subject matter experts. Use deep understanding of Microsoft Office tools, Diagramming Software (e.g. Lucid, Visio, etc.), and/or other appropriate technical tools within a specific domain or functional area on the processes, data analysis, and IT governance. Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance. Execute and oversee recurring operational activities for asset and configuration management, including inventory verification, CI data validation, end-of-support identification, unauthorized asset detection, and baseline drift monitoring Identify control defects, data quality issues, and operational gaps, and coordinate remediation efforts through ServiceNow and established change and issue management processes Manage and track operational findings, remediation status, and evidence to ensure timely resolution and audit-ready outcomes Serve as the operational liaison between governance teams and execution teams (Network, Server, Cloud, Database, End User), ensuring clarity of expectations and follow-through Validate accuracy and completeness of asset and CI data within ServiceNow, including lifecycle states, attributes, and relationships Support audits, risk assessments, and regulatory inquiries by providing execution evidence and operational context Identify recurring issues and provide feedback

Requirements

7+ years of related experience.
Bachelor's degree in related field required.
Intermediate knowledge of general Financial Services or Banking is preferred.
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Advanced in process and data analysis within a specific domain or functional area utilizing demonstrated critical thinking skills.
Advanced working in Microsoft Office & relevant Diagramming Software (e.g. Lucid, Visio, etc.), as well as technical aptitude & experience within a specific domain.
Advanced speaking and writing communication skills.
Occasional travel required.

Nice To Haves

Intermediate knowledge of general Financial Services or Banking is preferred.

Responsibilities

Lead the review of current processes and metrics that support operational effectiveness
Identify constraints or opportunities that inhibit, or can accelerate, the business and technology strategy
Develop options or approaches to improve business outcomes
Develop and review artifacts that accurately describe current state processes, practices, and/or metrics and determine root cause of constraints in the process
Actively identify alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics
Ensure consistent execution and completion of operational activities supporting Hardware Asset Management (HAM), Software Asset Management (SAM), and Configuration Management (CMDB) teams
Serve as the primary operational owner for recurring control execution, defect identification, and remediation coordination
Partner with governance, infrastructure, application, and operations teams to ensure controls are executed as designed and operational outcomes meet regulatory, audit, and risk management expectations
Lead large complex projects with the expectation of ensuring the business outcomes are achieved
Gain a full understanding of how your work connects to the defined project objectives in addition to helping define the work breakdown structure for any activities
Set & meet deadlines for that work
Lead discussions with stakeholders and the subject matter experts to gather requirements and review artifacts while working to resolve any issues that impede progress
Develop list of critical documentation and artifacts to meet project objectives while also completing the development of high-quality deliverables through effectively communicating learnings, findings, impacts, and next steps with subject matter experts
Use deep understanding of Microsoft Office tools, Diagramming Software (e.g. Lucid, Visio, etc.), and/or other appropriate technical tools within a specific domain or functional area on the processes, data analysis, and IT governance
Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance
Execute and oversee recurring operational activities for asset and configuration management, including inventory verification, CI data validation, end-of-support identification, unauthorized asset detection, and baseline drift monitoring
Identify control defects, data quality issues, and operational gaps, and coordinate remediation efforts through ServiceNow and established change and issue management processes
Manage and track operational findings, remediation status, and evidence to ensure timely resolution and audit-ready outcomes
Serve as the operational liaison between governance teams and execution teams (Network, Server, Cloud, Database, End User), ensuring clarity of expectations and follow-through
Validate accuracy and completeness of asset and CI data within ServiceNow, including lifecycle states, attributes, and relationships
Support audits, risk assessments, and regulatory inquiries by providing execution evidence and operational context
Identify recurring issues and provide feedback