Staff Integration - Site Reliability Engineer (SRE)

CVS Health•Woonsocket, RI

8d•Hybrid

About The Position

We are seeking a Senior Integration SRE to lead the reliability, availability, and scalability of our integration platforms—including various API gateways, event streams, messaging systems, and data pipelines. In this role, you will operate mission-critical systems that connect internal and external applications. You will define SLOs/SLIs, build resilience patterns, improve observability, and elevate engineering teams’ production readiness practices. This is a technical leadership role for an engineer who thrives on solving complex distributed systems challenges, manage offshore 24/7 operations team, improving reliability through automation, and driving cross-team alignment on platform and operational excellence.

Requirements

7+ years experience in SRE/Production/Integration Engineering.
5+ years experience with Kubernetes, Gateways like APIC, Apigee, Kong and APIM.
5+ years of experience in secure API integration patterns, including OAuth 2.0, JWT validation, IP filtering and Private endpoint.
5+ years of experience with traffic optimization techniques such as caching, throttling, and request/response transformation.
7+ years of experience defining and managing SLIs, SLOs, and SLAs for API platform.
7+ years of experience in Incident response, Root cause analysis and Post-incident reviews/learning.
6+ years of experience in working cross‑functionally with development, security, and product teams.
6+ years of experience with proven incident response leadership.
3+ years of experience working in 24/7 /on call support.
Bachelor’s degree, or equivalent experience (HS diploma + 4 years relevant experience).

Nice To Haves

Experience designing idempotent and fault-tolerant integration patterns.
Experience with distributed tracing.
Background in regulatory industries (FinTech/Healthcare/etc.).
Hands on experience with APIC (IBM API Connect) or any API Management Platform
Excellent interpersonal and communication skills to work with all levels
Strong organizational, leadership and consensus building skills; ability to motivate and lead teams in matrix organization
Experience in multiple technologies in stack (DataPower, ACE, MQ and Splunk) is a PLUS
Healthcare experience or big box retail experience is a significant plus and will be given utmost consideration
AIOps experience

Responsibilities

Lead the reliability, availability, and scalability of integration platforms (API gateways, event streams, messaging systems, data pipelines).
Operate mission-critical systems connecting internal and external applications.
Define SLOs/SLIs, build resilience patterns, and improve observability.
Elevate engineering teams’ production readiness practices.
Manage offshore 24/7 operations team.
Improve reliability through automation.
Drive cross-team alignment on platform and operational excellence.