Staff Engineer

Caribou

4d•Hybrid

About The Position

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. The home care workforce is the largest and fastest-growing workforce in America. We need more caregivers, more durable home care businesses, and higher-quality care delivered in the home. The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis — a shortage of care workers. At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities. Our platform helps care organizations attract, engage, and retain staff through data-driven recognition, rewards, and coordination tools that make caregivers' lives better — and agencies more successful. On average, our customers grow their staff by 25% in year one and reduce turnover dramatically. Now, we're expanding what's possible. Caribou is deploying AI-powered agentic systems that work alongside agency coordinators — handling routine coordination, outreach, and administrative workflows so that staff can spend more time on what matters most: building and maintaining relationships with the caregivers and patients they serve. Better agency operations lead to a more stable caregiver workforce. Caribou was recently recognized as one of The Globe and Mail's Top Growing Companies — #10 in technology — and we're just getting started. Join us as we transform how care organizations recognize and retain the people who make care possible.

Requirements

8+ years of software engineering experience, with meaningful time building production LLM or agent systems
Strong TypeScript/JavaScript
hands-on experience with Temporal, LangGraph, or comparable orchestration frameworks
Proven ability to own architecture end-to-end — from design through deployment and production monitoring
Excellent communicator who produces clear design docs, aligns diverse stakeholders, and makes technical trade-offs legible to non-technical partners
A collaborative leader who mentors others, fosters psychological safety, and elevates the people around them
Comfortable with ambiguity — you can turn a poorly-defined operational workflow into a clean technical spec

Nice To Haves

Experience designing stateful, multi-step AI workflows — you understand failure modes, retry strategies, and async patterns, not just the happy path
Experience with voice AI platforms such as Vapi, Twilio, or Retell
Familiarity with durable execution frameworks such as Temporal or Step Functions
Experience building in regulated or compliance-sensitive domains — healthcare, fintech, or legal
A degree in Computer Science or equivalent

Responsibilities

Leverage and extend our AI Agent Platform — most new product surfaces will be built on top of our in-house multi-agent system; you'll know when to lean on it, when to extend it or when to build something new
Expand what’s possible with our AI Voice Agents — inbound and outbound call handling, webhook-based state resumption, and async orchestration patterns that span phone calls and business logic
Build durable, observable infrastructure — async state management, graceful failure handling, and deep monitoring
Set the engineering bar — establish patterns, lead architecture decisions, and mentor engineers across the agentic stack
Translate messy, real-world homecare workflows into robust automated systems, working closely with product and operations