Staff Engineer II

Western Alliance Bank • Phoenix, AZ

3d • Onsite

About The Position

The Staff Engineer II – Monitoring & Performance Engineering is responsible for the implementation, configuration, administration, and support of enterprise monitoring, observability, and performance management platforms. This role supports critical applications, infrastructure, cloud services, and network technologies to ensure system reliability, availability, and operational excellence. The position requires hands-on expertise with Datadog, Tripwire, Application Performance Monitoring (APM), and infrastructure troubleshooting. The engineer partners with Infrastructure, Network, Security, Cloud, Architecture, Application Development, and Operations teams to implement monitoring solutions, resolve complex technical issues, and improve service reliability across the enterprise.

Requirements

• Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent experience.
• 7+ years of experience in Systems Engineering, Infrastructure Engineering, Monitoring, Observability, Performance Engineering, or related technical disciplines.
• Hands-on experience designing, implementing, configuring, administering, and supporting enterprise monitoring and observability platforms, including Datadog and Tripwire.
• Experience onboarding applications, infrastructure, cloud services, middleware platforms, and network technologies into monitoring solutions.
• Experience supporting: Application Performance Monitoring (APM), Infrastructure Monitoring, Distributed Tracing, Log Management, Alerting and Notifications, Dashboards and Operational Reporting
• Strong troubleshooting and root cause analysis skills across infrastructure, applications, middleware, cloud platforms, and networks.
• Strong understanding of TCP/IP networking fundamentals, including DNS, HTTP/HTTPS, TLS/SSL, routing, switching, network connectivity, and latency analysis.
• Experience supporting enterprise production environments through 24x7 on-call rotations, incident response, and major incident management.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Proven ability to work effectively across multiple technology teams and organizational boundaries.

Responsibilities

• Design, implement, configure, administer, and support enterprise monitoring and observability platforms, including Datadog and Tripwire.
• Configure and maintain APM, infrastructure monitoring, log management, distributed tracing, alerting, dashboards, and reporting capabilities.
• Onboard applications, infrastructure, cloud services, middleware platforms, and network technologies into enterprise monitoring solutions.
• Develop and maintain monitoring standards, alerting strategies, dashboards, and operational reporting.
• Troubleshoot complex application, infrastructure, cloud, and network issues and perform root cause analysis.
• Collaborate across Infrastructure, Network, Security, Cloud, Architecture, Application Development, and Operations teams to resolve cross-functional technical issues.
• Create and maintain technical documentation, operational procedures, and support runbooks.
• Evaluate and recommend improvements to monitoring, observability, and performance management capabilities.
• Participate in technology modernization and continuous improvement initiatives.
• Participate in a 24x7 on-call rotation supporting enterprise monitoring platforms and production services.
• Respond to production incidents, support major incident management activities, and participate in after-hours maintenance and operational support as required.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior