Staff Engineer II

Western Alliance Bank • Phoenix, AZ

11d • Onsite

About The Position

As a Staff Engineer II, you will provide expertise in a suite of technical tools and products in a given domain to ensure solutions are safe, secure, compliant, and reliable. You will identify, develop, and support needs, as well as taking on design responsibilities supporting project tasks. You will facilitate dialogue and activities to ensure team collaboration, including teams outside of your domain. You will develop effective presentations and narratives for your teams. You will lead the strategic planning of a project as it relates to technical solution design. You will design and implement engineering principles aimed at reliability practices and sound recovery procedures. You will design transaction-specific application performance monitoring metrics that can be captured and passed to business partners. You will develop and maintain technical documentation, including system configurations and procedures, while also ensuring compliance with IT policies, procedures, and industry standards. You will develop desktop procedures when needed that others follow. You will design and implement Microsoft Teams Phone solutions, including Direct Routing. You will architect PSTN connectivity strategies, including SIP trunking, carrier integrations, and failover routing. You will lead migrations from legacy UC platforms (Cisco, Avaya, etc.) to Microsoft Teams. You will define dial plans, voice routing policies, emergency calling (E911), and compliance recording solutions. You will review existing integration capabilities, automation options, and proposed solution designs for feasibility, cost, and functionality in coordination with internal departments. You will help assess the effectiveness and efficiency of existing systems and contribute to improvements where appropriate. You will complete work in a timely and accurate manner while providing exceptional customer service. The above job description is a summary of the job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform tasks and other duties as assigned by their manager. Provide rotational on-call support 24 x 7.

Requirements

• 7+ years of related experience in IT App Support, IT Development, IT Networking, or similar field.
• Bachelor's degree in related field required.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously.
• Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously.
• Advanced ability to see the big picture and align projects with organizational goals.
• Capable of leading and motivating cross-functional teams.
• Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level.
• Proficient in governance patterns tied to intake, technical reviews and architectural compliance.
• Advanced speaking and writing communication skills.
• Deep knowledge of Microsoft Teams Voice architecture, Direct Routing, PSTN technologies (SIP, ISDN, VoIP protocols), SBC platforms (AudioCodes, Ribbon, Oracle, etc.).
• Familiarity with Conditional Access and Zero Trust principles, encryption standards (TLS, SRTP), audit and compliance frameworks relevant to financial institutions.
• Strong problem-solving and troubleshooting skills with the ability to provide clear instructions.
• Ability to work in a team-oriented and collaborative environment.

Nice To Haves

• Previous senior technical leadership preferred.
• Intermediate to advanced knowledge of general Financial Services or Banking is preferred.

Responsibilities

• Provide expertise in a suite of technical tools and products in a given domain to ensure solutions are safe, secure, compliant and reliable.
• Identify, develop, and support needs, as well as taking on design responsibilities supporting project tasks.
• Facilitate dialogue and activities to ensure team collaboration, including teams outside of your domain.
• Develop effective presentations and narratives for their teams.
• Lead the strategic planning of a project as it relates to technical solution design.
• Design and implement engineering principles aimed at reliability practices and sound recovery procedures.
• Design transaction-specific application performance monitoring metrics that can be captured and passed to business partners.
• Develop and maintain technical documentation, including system configurations and procedures, while also ensuring compliance with IT policies, procedures, and industry standards.
• Develop desktop procedures when needed that others follow.
• Design and implement Microsoft Teams Phone solutions, including Direct Routing.
• Architect PSTN connectivity strategies, including SIP trunking, carrier integrations, and failover routing.
• Lead migrations from legacy UC platforms (Cisco, Avaya, etc.) to Microsoft Teams.
• Define dial plans, voice routing policies, emergency calling (E911), and compliance recording solutions.
• Review existing integration capabilities, automation options, and proposed solution designs for feasibility, cost, and functionality in coordination with internal departments.
• Assess the effectiveness and efficiency of existing systems and contribute to improvements where appropriate.
• Complete work in a timely and accurate manner while providing exceptional customer service.
• Provide rotational on-call support 24 x 7.

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving invaluable hands-on experience to help grow your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior