Staff Engineer, Customer Support

Kulicke & Soffa • Malta, MT

13d • €58,500 - €97,500 • Onsite

About The Position

The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems.

Requirements

• Engineering degree/Technical Study
• Familiarity with the technical aspects of equipment
• At least 8 years of relevant working experience
• Strong K&S relevant machine knowledge
• Data analysis skills
• Strong problem solving skills
• Excellent communication skills

Responsibilities

• On site installation of equipment including new equipment, upgrades and also system relocation
• Providing troubleshooting for both hardware and software.
• Providing responsive telephone and email support, ensuring customers' successful use of equipment
• Developing buy-off receipts
• Instructing and Training customers in the use of the equipment
• Coaching of junior team members
• Finding and solving a highly complex of hardware and/or software problems

What This Job Offers

• Job Type: Full-time
• Career Level: Senior