Staff Engineer, Customer Quality Engineering

Analog Devices•San Jose, CA

6d•$130,168 - $188,490•Onsite

About The Position

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X. Come join ADI – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.

Requirements

5–10 years of experience in Customer Quality Engineering.
Bachelor’s degree in electrical engineering, electronics engineering, or a related technical field; master’s degree preferred.
Strong knowledge of semiconductor manufacturing processes, failure mechanisms, reliability stress testing, and failure analysis tools and techniques.
Experience working with demanding customers and performing effectively in high-pressure situations.
Proven analytical and problem‑solving abilities, with strong verbal and written communication skills, including the ability to present effectively to multiple organizational levels both internally and externally.
Ability to travel locally, domestically within the United States, and internationally as needed.

Nice To Haves

Knowledge of commercial and automotive semiconductor standards such as APQP, PPAP, SPC, FMEA, and AEC‑Q100 is ideal.
Familiarity with issue‑resolution methodologies including 8D, 5‑Why, Is/Is‑Not, Ishikawa, fishbone, and fault tree analysis.
Data analysis skills for identifying trends in semiconductor manufacturing data, customer issues, and project challenges are a plus.

Responsibilities

Manage key customer relationships across consumer, industrial, aerospace, military, automotive, and other markets, with a focus on quality-related matters.
Oversee and communicate customer failure analysis requests, issue resolution, improvement initiatives, and new product introduction activities (APQP/PPAP), as well as PCN communications and approvals, periodic quality reviews, and customer quality status reporting.
Collaborate with sales, customer operations, business unit, test, design, product, planning, and regional quality engineering teams to address customer inquiries and resolve quality-related challenges in a timely manner.
Serve as the primary customer interface for quality requirements, field returns, 8D reports, and customer audits.
Advocate for customers by representing their needs and expectations, interpreting requirements, and driving quality systems and process improvements that support evolving customer needs, satisfaction, and scorecard performance.
Demonstrate strong problem‑solving skills, effective communication, and the ability to develop and facilitate data‑driven solutions to complex issues.