STAFF DEVELOPMENT SPECIALIST, HEALTH SERVICES/COMMUNITY PROGRAMS - EMERGENCY APPOINTMENT

Los Angeles County (CA)•Los Angeles, CA

63d

About The Position

The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. Department of Health Services Community Programs (Housing for Health for Homelessness) and Office of Diversion and Reentry seek qualified candidates to fill emergency Staff Development Specialist, Health Services vacancies within Health Services Community Programs related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before your initial work period ends, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Staff Development Specialist, Health Services in Health Services Community Programs. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 23 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for over 500,000 unique patients, employs over 23,000 staff, and has an annual budget of over $8.4 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov. Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Develops, implements and conducts staff development training programs for Health Services staff responsible for processing a variety of governmental medical assistance applications and other follow-up activities related to the training program of the Department of Health Services. Conducts needs assessments to identify educational courses or activities and improve employee work productivity. Develops training plans to meet identified needs for Patient Access or Patient Financial Services staff and other staff involved in governmental medical assistance applications and patient access programs. Develops training programs for health services staff, including medical care programs administered in the various units of the department, staff's role in meeting the objectives of these programs, and interviewing skills for interacting with patients and their families. Develops and conducts training programs for new health services staff assigned to financial screening and patient access tasks. Develops, implements, reviews, revises, and maintains training programs designed to inform and update departmental managers and staff with the most up-to-date health care program information to enforce and support their knowledge of eligibility requirements and procedures and improve their work skills. Develops and utilizes evaluation studies and measurement tools to aid in assessing the effectiveness and modification of training programs, and in improving their quality in determining additional training needs. Identifies, organizes and refines subject matter to be taught in training programs to assure maximum effectiveness. Participates in administrative studies, audits or research projects as assigned.

Requirements

A Bachelor's degree from an accredited college or university - AND- Either
Option 1 - One (1) year of staff experience with responsibility for conducting training regarding health care programs.
Option 2 - One (1) year of experience in the supervision of eligibility determination in a health or welfare agency.
Option 3 - One (1) year of experience in the supervision of a patient access unit.
Option 4 - Three (3) years of experience in the supervision of a large clerical unit in a health or welfare agency.
One year of additional experience at the required level may be substituted for the required education on a year-for-year basis.
You MUST meet one of the above requirement(s) in order to be considered for this recruitment.
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Responsibilities

Develops, implements and conducts staff development training programs for Health Services staff responsible for processing a variety of governmental medical assistance applications and other follow-up activities related to the training program of the Department of Health Services.
Conducts needs assessments to identify educational courses or activities and improve employee work productivity.
Develops training plans to meet identified needs for Patient Access or Patient Financial Services staff and other staff involved in governmental medical assistance applications and patient access programs.
Develops training programs for health services staff, including medical care programs administered in the various units of the department, staff's role in meeting the objectives of these programs, and interviewing skills for interacting with patients and their families.
Develops and conducts training programs for new health services staff assigned to financial screening and patient access tasks.
Develops, implements, reviews, revises, and maintains training programs designed to inform and update departmental managers and staff with the most up-to-date health care program information to enforce and support their knowledge of eligibility requirements and procedures and improve their work skills.
Develops and utilizes evaluation studies and measurement tools to aid in assessing the effectiveness and modification of training programs, and in improving their quality in determining additional training needs.
Identifies, organizes and refines subject matter to be taught in training programs to assure maximum effectiveness.
Participates in administrative studies, audits or research projects as assigned.

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