Staff Development Program Manager

Johnston County•Johnston County DSS, NC

6d•Onsite

About The Position

Johnston County Department of Social Services has an immediate opening for a Staff Development Program Manager. The Staff Development Program Manager will play a critical role in developing and overseeing the training department for the Johnston County Department of Social Services, focusing on Medicaid and Economic Services programs. We are seeking a highly motivated experienced dynamic proactive leader with a proven track record in training development, creating, engaging, effective training materials and management. The person selected will need to be well-versed in adult learning theory, NCFAST, and innovative training methods. The person in this position, will have the ability to independently manage details associated with multiple eligibility programs and projects to track activities and meet deadlines is required.

Requirements

Thorough knowledge of needs, problems, and attitudes of disadvantaged persons.
Thorough knowledge of the use of the public assistance manuals.
Considerable knowledge of all income maintenance programs and the forms and documents used in determining eligibility.
Considerable knowledge of all agency programs and services.
Considerable knowledge of community programs and services which could affect the client/applicant.
Considerable knowledge of the budget and planning process.
Considerable understanding of the budget process.
General knowledge of basic supervisory/management skills.
Skill in instructing, organizing, directing, and supervising lower-level employees.
Ability to maintain a satisfactory working relationship with applicants and others contacted within the course of performing the work.
Ability to assess needs and to plan for future requirements.
Ability to read, analyze, and interpret rules, regulations, and procedures.
Ability to communicate with supervisors, other agency staff, public officials, and the community orally and in written form.
Four years of experience in income maintenance program including one year of supervisory experience in an income maintenance or service program; or an equivalent combination of training and experience.
Excellent communication skills, both written and verbal, for delivering training and collaborating across departments.
Proficiency in NC FAST and at least three years of experience as a training facilitator or in a similar role.
Possess at least three - five years as an IMC Supervisor.
Experience in both Medicaid and FNS
Possess strong leadership and supervisory skills, including team management, performance evaluation, and conflict resolution.
Advanced proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and virtual training tools (e.g., Zoom, Microsoft Teams, learning management systems, Googles Classroom).
Good analytical skills for identifying training needs, interpreting quality assurance data, and preparing reports.
Ability to develop and implement innovative training solutions tailored to the needs of Medicaid staff.
Capacity to manage multiple priorities and meet deadlines in a fast-paced environment.
Ability to foster a positive and inclusive team culture focused on continuous improvement.
Adaptability to handle frequent policy changes and integrate them into training and operations.

Nice To Haves

Graduation form an accredited college or university with a bachelor’s degree in Business Administration, Social Work, Human Services, Organizational Development, and Public Administration.

Responsibilities

Plan, direct and coordinate training initiatives for Medicaid and Economic Services eligibility programs
Design and implement comprehensive training curricula that align with new policies and regulations
Develop new employee orientation programs that effectively onboard staff
Supervise and mentor training staff to ensure high-quality training delivery
Conduct regular performance evaluations and provide constructive feedback
Work closely with members of the team to support the ongoing development of new and existing eligibility curricula
Translate audience insights and trainer input into improvements for instructional content
Investigate emerging approaches in adult learning and share findings with colleagues
Simplify technical or complex subject matter into accessible language for broad audiences
Collaborate with team members to brainstorm new program concepts and refine existing ones
Comprehensive understanding of all eligibility NCDHHS and federal policies, procedures, and requirements
Support staff and trainers in understanding and applying revised program materials
Manage the training budget, ensuring all resources are allocated efficiently and effectively
Assist trainers in creating written and online assessments to evaluate trainee understanding and application
Assist trainers in developing reference courses to ensure staff remain current with changing policies and regulations
Identify programming and staffing needs within the training department and broader agency
Analyze training trends and outcomes to assist department heads in developing continuous quality improvement standards
Implement evaluation methods to measure training effectiveness and impact on service delivery
Support and foster effective community partnerships to enhance training programs resources
Contribute to a positive team culture that values creativity, joy, emotional intelligence, collaboration, and shared success
Participate in special projects, strategic planning sessions, or program events as needed