Dolby Careers Staff Delivery Engineer

Sound, Visual, & Display Technology•Atlanta, GA

17h•Hybrid

About The Position

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work. The Dolby Cloud Solutions organization builds technologies and innovations that easily integrate into service providers’ infrastructure to make content experiences more effective, meaningful, and engaging for consumers. The Staff Delivery Engineer is responsible for taking customers from contract signature to successful production launch. This highly versatile and customer-facing role ensures our product is integrated smoothly and correctly into each customer’s ecosystem, while supporting them technically throughout the onboarding journey. You will guide customers through integration, troubleshoot complex issues, explain product capabilities, and act as the primary technical liaison between the customer and internal teams such as Engineering, Product, Customer Success, and Support. This role requires flexibility, strong analytical thinking, hands-on technical skills, and the ability to jump across domains and contexts quickly. As part of a company transitioning toward AI-native internal operations, this role also contributes to making delivery, integration, and support processes more efficient through the use of AI-enabled tools and platform capabilities: We use AI internally to improve speed, quality, and consistency of service delivery.

Requirements

Programming: Java, Kotlin, TypeScript, Swift, React
Video/Streaming: HLS, MPEG-DASH, DRM, ad insertion
APIs & Integrations: REST APIs, webhooks
Monitoring & Observability: Grafana, Kibana/ELK, Prometheus, Loki
Infrastructure: Docker, Kubernetes, cloud concepts
Messaging: MQTT, RabbitMQ or equivalents
Strong diagnostic skills across distributed systems, logs, and metrics
Proven experience onboarding customers and integrating complex technical solutions.
Strong analytical mindset and structured troubleshooting approach.
Comfortable using automation and intelligent tooling to improve efficiency and quality of delivery.
Ability to explain complex systems in simple terms to both technical and non-technical audiences.
Strong context switching across customers, technologies, and problem spaces.
Experience collaborating across Support, Customer Success, Sales, Product, and Engineering teams.
Excellent communication skills and fluency in English.
High ownership, reliability, and continuous improvement mindset.

Responsibilities

Own the technical onboarding journey from contract signature to production go-live.
Ensure customers can seamlessly integrate our products and services into their architecture.
Guide customer technical teams through APIs, data flows, SDKs, configuration, workflows, and best practices.
Proactively identify integration risks or gaps and drive them to resolution using efficient, repeatable approaches.
Use available tools, automation, and AI-assisted capabilities to improve delivery efficiency, diagnostics, and integration workflows.
Continuously look for ways to reduce friction, manual effort, and time-to-production for customers.
Apply structured problem-solving and intelligent tooling to speed up troubleshooting and root-cause analysis.
Share insights and patterns with Product and Engineering to improve product usability and service reliability.
Ensure customers fully understand the product, its capabilities, and how to use it effectively.
Explain complex technical concepts in a clear, accessible way for customer engineers and stakeholders.
Conduct technical workshops, demos, and deep-dive sessions focused on correct and efficient platform usage.
Investigate and resolve integration issues across complex end-to-end scenarios.
Debug across Java, Kotlin, TypeScript, Swift, APIs, infrastructure, and streaming workflows as needed.
Leverage logs, metrics, monitoring data, and internal tooling to accelerate issue resolution.
Collaborate with Engineering and Product to resolve deeper technical challenges.
Work closely with Customer Success to deliver aligned communication and clear guidance to customers.
Support the Support team during complex escalations that require deeper technical investigation.
Provide actionable, real-world feedback to Product Management based on customer integrations.
Collaborate with Engineering to clarify issues, validate solutions, and improve platform robustness.
Ensure all technical milestones are met before go-live.
Validate monitoring, logs, metrics, and operational dashboards.
Provide clear, concise documentation and handover notes to Support and Customer Success to ensure smooth long-term operations.