Staff Customer Success Manager
About The Position
Checkr is hiring a commercially minded Customer Success Manager to support its fast-growing Checkr Trust and Checkr Insurance businesses. The role owns a portfolio of strategic accounts and is accountable for adoption, retention, expansion, executive alignment, and long-term value realization. As the primary post-sale owner for high-impact customers, the Customer Success Manager builds trusted partnerships and drives customer outcomes from contract through meaningful production usage. The position combines strategic account management with commercial ownership. It involves identifying adoption barriers and expansion opportunities, partnering with Sales on renewals and growth, translating product capabilities and performance data into business outcomes, leading quarterly business reviews, and bringing structured customer feedback to Product and leadership. The role also helps scale Customer Success by refining segmentation, engagement models, risk signals, onboarding and renewal frameworks, and repeatable best practices. The role calls for someone comfortable with executive stakeholders and customer technical teams, able to learn and explain product and data, and motivated to use AI tools to improve work and insights. Checkr describes the position as demanding and fast-paced, with urgency, discipline, ownership, and opportunities for career growth as the business scales.
Requirements
- Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaS.
- Experience owning enterprise or high-growth accounts with meaningful revenue responsibility.
- A track record of driving both retention and expansion.
- Comfort working with executive stakeholders and customer technical teams.
- Experience in a high-growth environment.
- Curiosity about AI and a habit of experimenting with it in work processes.
- Strong bias for action, urgency, resilience through change, and ownership of outcomes.
- Ability to learn the product and data deeply and explain them clearly to customers.
- Ability to understand customer workflows and identify what is slowing adoption.
- Confidence communicating with product and technical stakeholders.
- Ability to work with Zendesk, Salesforce, Google Apps, Lovable, Claude, and BI tools such as Looker and Omni.
- Ability to take ownership of revenue and outcomes, push customers forward when momentum slows, balance empathy with accountability, and remain effective in a fast-moving business.
- A proactive, commercially sharp, gritty, resilient, and accountable approach.
Responsibilities
- Serve as the primary post-sale owner for high-impact, high-visibility strategic customers.
- Drive executive-level alignment on customer business goals and measurable outcomes.
- Move customers from contract to meaningful production usage quickly.
- Identify customer underutilization and remove barriers to deeper adoption.
- Identify expansion opportunities related to customer workflows and risk exposure.
- Partner with Sales on renewals and strategic growth motions.
- Own retention and expansion revenue across the account portfolio.
- Connect product capabilities to customers' operational and financial outcomes.
- Lead quarterly business reviews demonstrating ROI and strategic value.
- Turn performance data into actionable insights that shape customer strategy, using AI where appropriate.
- Bring structured customer feedback to Product and company leadership.
- Apply and refine customer segmentation, engagement models, and risk signals as the customer base grows.
- Strengthen repeatable frameworks for onboarding, renewals, and expansion.
- Develop processes and best practices that enable the team to support more customers without losing quality.
- Use AI tools to work more effectively and scale impact across accounts.
Benefits
- Learning and development allowance.
- Competitive cash and equity compensation.
- Opportunity for advancement.
- 100% medical, dental, and vision coverage.
- Up to $25,000 reimbursement for fertility, adoption, and parental planning services.
- Flexible PTO policy.
- Monthly wellness stipend.
- In-office lunch five times a week, commuter stipend, and snacks and beverages.
- A relocation stipend may be available for candidates willing to relocate to a Checkr hub location.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
