Staff Customer Qualification Engineer - 2276

Kioxia • Folsom, CA

2d • $115,470 - $192,440

About The Position

As a Staff Customer Qualification Engineer, your primary role is to provide support for customer qualifications on our datacenter SSD products. During the product qualification phase, you will provide support on test plan development and execution, failure analysis, and status reporting. This includes ensuring all hardware and software components of the qualification are in place and ready for execution, reporting on execution and issue status, and participating in update meetings.

Requirements

• BS degree in computer engineering or equivalent field with 7+ years hands-on technical experience with SSDs or related storage devices
• Advanced understanding of computer system architecture fundamentals
• Platform-level troubleshooting skills to include run/break/fix capabilities and issue isolation
• Experience triaging issues in Windows and/or Linux server operating systems
• Experience developing Python/PowerShell/Bash scripts for cross-team usage
• Familiar with data manipulation/analysis (spreadsheets or more advanced tools)
• Good technical communication skills providing both detail and clarity in complex scenarios

Nice To Haves

• Experience with PCIe/NVMe protocols, including analyzer and power measurement tools
• Experience with SSD performance measurement tools and methodologies
• Experience with OCP Datacenter NVMe SSD specifications and SSD test system usage
• Experience engaging with stakeholders of a product development organization

Responsibilities

• Manage complex qualification infrastructure from multiple customers
• Plan and drive execution of customer qualifications according to schedule
• Work with the Product Support lead to ensure alignment of tasks
• Perform failure triage on any issues found during qualifications
• Manage issues in defect tracking systems
• Drive issues to resolution in a timely manner
• Write test status reports on a regular basis

Benefits

• Opportunities for career growth and personal development training
• Generous PTO allotment
• Holiday shutdown
• Flexible work options
• Excellent medical and non-medical benefits
• 401(k) matching
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior