Health Insurance Counseling and Advocacy Program (HICAP) - Staff Counselor – Special Projects
About The Position
The Health Insurance Counseling and Advocacy Program (HICAP) of Riverside and San Bernardino Counties, offered by the Council on Aging-Southern California (COASC), is seeking a Staff Counselor – Special Projects. COASC is a non-profit organization dedicated to serving older adults and individuals with disabilities since 1973, with a mission to promote their independence, health, and dignity through compassion, education, and advocacy. HICAP is a volunteer-based program focused on providing objective counseling, advocacy, and assistance with Medicare health insurance and related coverage for Medicare beneficiaries. The program also educates the public on Medicare and health insurance issues. This role will support the Inland Empire HICAP Operations, Call Center, Volunteer, and Education and Outreach Departments by providing administrative and operational support, mentoring volunteers, and supporting outreach efforts and special projects to enhance the overall program and counseling activities.
Requirements
- Education in Human Services, Social Work, Gerontology, Sociology, or related field, preferred. Relevant experience may be considered in lieu of degree.
- Excellent written and verbal communication skills.
- Possess an understanding of modern office practices.
- Ability to work effectively with diverse populations and in team settings.
- Well organized with the ability to multi-task.
- Proficient in the use of Word, Excel, Outlook and Internet Search Engines.
- Experienced and working knowledge of technical Audio/Visual Equipment.
- Proof of eligibility to work in the United States.
- A valid California driver’s license, proof of current vehicle insurance and reliable transportation.
- Submit to and successfully complete a Live Scan fingerprinting background check to include a national criminal records check.
Nice To Haves
- Bilingual English-Spanish preferred but not required.
- Experience and knowledge of technology preferred.
- Previous office experience preferred.
- Previous health care or human services experience preferred.
Responsibilities
- Assisting and counseling existing and newly eligible Medicare beneficiaries, their caregivers and professionals about Medicare benefits, coverage, rights, and issues or problems related to their Medicare coverage.
- Completing special projects to enhance knowledge and comprehension of HICAP counselors and improve overall program.
- Successfully complete and continuously maintain HICAP Counselor state registration.
- Client case management and in-person or phone counseling to support the Call Center.
- Maintain current knowledge of Medicare-related topics by attending monthly trainings and conducting research as needed to provide accurate and comprehensive counseling to clients.
- Become knowledgeable of low-income assistance programs and provide support to HICAP volunteer counselors.
- In coordination with HICAP Volunteer Coordinator, provide support for volunteers ensuring counseling in the Call Center is at a high level of quality.
- Maintain accurate and complete client case records and information in HICAP database.
- Assist in program data entry and meeting monthly deadlines.
- Collaborate with HICAP team members on developing special projects and other duties assigned by the HICAP Program Director.
Benefits
- The Council on Aging – Southern California is committed to a policy of equal employment opportunity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
