Staff Augmentation Technician

Sourcepass•Smithtown, NY

23h•Onsite

About The Position

At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth. Join us and be part of our journey toward even greater accomplishments.

Requirements

Desktop support – Latest Windows OS, ChromeOS, Misc. software, Microsoft Office 365, printing, troubleshooting skills including Server communication
Imaging and configuring using ADK, MDT, and WDS
Server support – Legacy and latest Windows Server OS, Hyper-V, Active Directory, group policy, printing, NTFS and share permissions, troubleshooting skills, scripting
O365 & Exchange support – creating mailboxes, storage limits, configuring outlook clients, and troubleshooting
Azure Active Directory – Users and Devices
Intune - device and user management with policies and configuration profiles
Google Workspace Administration
Apple MDM (DEP, VPP)
Security is a main focus in K12, making sure devices are up to date with patches, AV definitions, devices authorization, etc..
Proven Experience as a Support Analyst or relevant position
Ability to communicate effectively
Able to plan and execute projects efficiently and effectively
Ability to work in a fast-paced environment.
Ability to work independently and in a team environment.
Ability to take criticism.
Excellent organizational and time-management skills
In-depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles.
Must be detail-oriented and able to keep good documentation
Looking to grow and improve their skillset.

Nice To Haves

Bachelor's degree in information systems, networking, cybersecurity, or related field experience preferred

Responsibilities

Set up and configure Slack workspaces, channels, and user accounts
Create and configure user accounts in Google Workspace
Manage user access levels, permissions, and group memberships within Google Workspace
Execute thorough offboarding procedures for departing employees, including account deactivation and data management
Provide technical support to users experiencing issues with Google Workspace applications
Create and configure user accounts within the Active Directory
Ensure accurate setup of user profiles, including group memberships, permissions, and access levels
Perform the initial setup and configuration of Windows 10 laptops, including operating system installation and basic software installations
Solid understanding of networking protocols, services, and security principles
Effective communication skills for user support and collaboration with IT teams
Proven experience in network configuration, troubleshooting, and maintenance
Knowledge of Mobile Device Management systems and solutions
Monitor security alerts and events to identify and respond to potential security incidents promptly