STAFF ASSISTANT - 72004054 1 1

State of Florida • Tallahassee, FL

2d • Onsite

About The Position

The Florida Commission on Human Relations is the state agency charged with enforcing the state’s civil rights laws and serves as a resource on human relations for the people of Florida. It is against Florida law to discriminate on the bases of race, color, religion, sex, pregnancy, national origin, age, disability, marital status or familial status. The Commission investigates complaints of discrimination in the areas of employment, housing, public accommodations, and state employee whistle-blower retaliation. The Commission is responsible for promoting fair treatment, equal opportunity, and mutual respect among members of all economic, social, racial, religious and ethnic groups and works to eliminate discrimination against groups and their members. In this role, you will provide administrative and case support to the Housing Investigative Unit by preparing and processing case-related correspondence, maintaining electronic case records, and assisting with document management activities. You will serve as a point of contact for complainants, respondents, representatives, and members of the public by responding to inquiries, providing information regarding housing discrimination processes and agency procedures, and delivering case status updates in accordance with confidentiality requirements. The position also supports investigators through coordination of case documentation, verification of notifications and tracking information, and maintenance of accurate records within multiple case management systems. In this position, you will play an important role in supporting the Florida Commission on Human Relations’ mission to promote fair treatment, equal opportunity, and freedom from discrimination for all Floridians. Your work will help ensure housing discrimination complaints are processed accurately, efficiently, and in compliance with applicable laws and procedures. By assisting investigators, maintaining accurate case records, and providing timely information and support to the public, you will contribute to a fair and responsive investigative process that helps protect the civil rights of individuals throughout the state. The Florida Commission on Human Relations is committed to cultivating professional growth, leadership development, and continuous learning for its employees. Training and development opportunities are designed to enhance expertise and support long-term career advancement in public service.

Requirements

• Knowledge of customer service and telephone etiquette.
• Knowledge of records management and confidentiality requirements.
• Knowledge of business correspondence and office software applications.
• Knowledge of fair housing or civil rights complaint processes.
• Skill in customer service and professional communication.
• Skill in organizing and maintaining records and documents.
• Skill in accurate data entry and attention to detail.
• Skill in managing multiple assignments and deadlines.
• Skill in handling confidential information professionally.
• Ability to communicate clearly with the public and staff.
• Ability to explain agency procedures and processes.
• Ability to maintain accurate electronic records.
• Ability to prioritize work and adapt to changing needs.
• Ability to work independently and as part of a team.
• Ability to follow policies, procedures, and supervisory direction.
• A high school diploma or its equivalent and two years of secretarial or clerical work experience.
• College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.
• Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for each year of the required work experience.

Nice To Haves

• Experience providing administrative or clerical support in a professional office environment.
• Experience working with case management, records management, or document tracking systems.
• Experience handling confidential or sensitive information.
• Experience providing customer service and responding to public inquiries.
• Experience preparing and processing correspondence and legal or investigative documents.
• Experience using Microsoft Office applications, including Outlook, Word, and Excel.
• Knowledge of fair housing, civil rights, or complaint intake processes.

Responsibilities

• Provides administrative support to Housing Investigative staff by processing certified mail, fax requests, and other case-related correspondence.
• Generates, processes, and distributes case notification documents and related correspondence to complainants, respondents, and other parties at the direction of investigators.
• Responds to inquiries from the public regarding alleged housing discrimination and provides general information regarding agency processes and procedures.
• Advises complainants, respondents, and authorized representatives regarding agency jurisdiction, applicable laws, procedures, and rules related to housing discrimination complaints.
• Provides case status updates to parties and incoming callers in accordance with agency procedures and confidentiality requirements.
• Coordinates with medical providers and external parties to confirm receipt of investigative forms and related documentation.
• Verifies United States Postal Service (USPS) tracking information and confirms receipt of initial complaint notifications for newly assigned investigative cases.
• Maintains and updates information within multiple electronic case management and document tracking systems.
• Performs document management functions, including organizing, uploading, maintaining, and retrieving case-related records and documentation.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED