Staff Assistant/ Team Lead (In-Store Sales)

AAA Club Alliance • Worthington, OH

1d • Onsite

About The Position

AAA Club Alliance is actively hiring for an experienced full-time Retail Staff Assistant/ Team Lead. This role is for individuals passionate about delivering exceptional service and driving sales success in a dynamic retail environment. The position plays a pivotal role in enhancing the customer experience and guiding a team to success. In addition to performing key customer service and sales functions, the Staff Assistant/Team Lead will serve as a mentor and leader, contributing to the daily operations and overall performance of the store.

Requirements

• Required at least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or willingness to obtain with 6 months of employment.
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Nice To Haves

• Previous experience in a lead or supervisory position is preferred.
• Basic geography knowledge is beneficial.

Responsibilities

• Play a pivotal role in enhancing the customer experience and guiding a team to success.
• Perform key customer service and sales functions.
• Serve as a mentor and leader, contributing to the daily operations and overall performance of the store.
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
• Support the Retail Manager by leading associates and enhancing the store’s success.

Benefits

• The starting base compensation for this position is $20.53 to $26.23 hourly.
• This position is eligible to earn incentive pay, with an average payout of $162.00 - $566.00 per month.
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees