Staff Assistant/ Team Lead (In-Store Sales)
About The Position
AAA Club Alliance is seeking an experienced full-time Retail Staff Assistant/ Team Lead to join their dynamic retail environment. This role is pivotal in enhancing the customer experience and guiding a team to success. In addition to performing key customer service and sales functions, the Staff Assistant/Team Lead will serve as a mentor and leader, contributing to the daily operations and overall performance of the store. AAA Club Alliance represents nearly 7.4 million members across 13 states and Washington, D.C., offering a supportive environment where associates can fulfill customer needs and grow their careers.
Requirements
- At least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.
- Effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
- Proficiency in computer skills, including navigating multiple websites and programs, essential for multitasking in a fast-paced retail environment.
- Basic geography knowledge is beneficial.
- Notary Public designation or willingness to obtain with 6 months of employment.
- High school diploma or equivalent required.
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
- Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
Nice To Haves
- Previous experience in a lead or supervisory position is preferred.
Responsibilities
- Play a pivotal role in enhancing the customer experience and guiding a team to success.
- Serve as a mentor and leader, contributing to the daily operations and overall performance of the store.
- Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
- Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
- Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
- Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
- Support the Retail Manager by leading associates and enhancing the store’s success.
Benefits
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
