Staff Assistant/Team Lead (In-Store Sales)

AAA Mid-Atlantic•North Plainfield, NJ

1d•Onsite

About The Position

AAA Club Alliance is actively hiring for an experienced full-time Retail Staff Assistant/Team Lead to join their dynamic retail environment. This role is pivotal in enhancing the customer experience and guiding a team to success, involving key customer service and sales functions, as well as serving as a mentor and leader in daily store operations. AAA Club Alliance represents nearly 7.4 million members across 13 states and Washington D.C., offering a supportive and diverse environment where associates can grow their careers and fulfill customer needs. The company is committed to cultivating a welcoming and inclusive workplace and provides a wide array of benefits to support its associates.

Requirements

At least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.
Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
Notary Public designation or willingness to obtain with 6 months of employment.
High school diploma or equivalent required.
Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Nice To Haves

Previous experience in a lead or supervisory position is preferred.
Basic geography knowledge is beneficial.

Responsibilities

Play a pivotal role in enhancing the customer experience and guiding a team to success.
Perform key customer service and sales functions.
Serve as a mentor and leader, contributing to the daily operations and overall performance of the store.
Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
Support the Retail Manager by leading associates and enhancing the store’s success.

Benefits

The starting base compensation for this position is $23.60 to $30.17 hourly.
This position is eligible to earn incentive pay, with an average payout of $162.00 - $566.00 per month.
Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.
Medical, Dental, and Vision plan options.
Up to 2 weeks Paid parental leave.
401k plan with company match up to 7%.
2+ weeks of PTO within your first year.
Paid company holidays.
Company provided volunteer opportunities + 1 volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.