Staff Applications Dev Engineer

ServiceNow•Chicago, IL

1d•$149,800 - $262,200•Onsite

About The Position

The ServiceNow Release Management team within our Digital Technology Operations department is a group of talented and energetic individuals. The team works closely with application developers, product owners, internal users/employees, and other stakeholders to maintain the health of critical ServiceNow platforms and related systems. We are seeking an engineer to execute platform administration responsibilities across ServiceNow and SAP. Core objectives are supporting internal stakeholders, troubleshooting issues, providing training, and fulfilling requests with a high level of service and continuous improvement. The role also covers upgrades, deployments, and governance of sub-production environments. It extends beyond daily administration to maturing release and instance management through automation, an instance inventory tracker, and Digital Product Release. This person will also design technical debt remediation workflows and a standard controls framework for use across all platforms, including SAP, covering Separation of Duties controls.

Requirements

Bachelor’s degree in computer science or related field with 3+ years of IT industry experience.
Strong communication and presentation skills, with the ability to work with both technical and non-technical stakeholders.
Strong analytical and troubleshooting skills.
Ability to multi-task and manage expectations in a fast-paced environment with competing priorities.
Strong understanding of technology platforms, particularly web applications/SaaS platforms
ServiceNow platform administration experience preferred.
Working knowledge of SAP administration.
Experience supporting/administering other enterprise platforms and technologies is an advantage.
Experience working with application logs, prefer experience using Splunk
Good understanding of ITIL framework or experience working in an ITIL-based environment

Responsibilities

Manage the complete lifecycle of production/sub-production environments including necessary configurations and integrations, and application admin activities.
Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner.
Assists in troubleshooting integration, and user management issues by digging into application and system logs
Develops procedures and scripts for monitoring and automation of manual processes.
Engage with product engineering and support teams to troubleshoot issues and any planned activities
Maintain system documentation for configuration and troubleshooting of known issues.
Develop and share best practices for Admin operations and enhancements based on lessons learned
Participate in activities outside of core hours and on weekends when required including participating in on-call coverage for the team.