Staff Application Security Engineer (ServiceNow Instance Security)

ServiceNow•Santa Clara, CA

7d•Onsite

About The Position

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact. The Global Security Support Center (GSSC) plays a critical role in strengthening ServiceNow’s internal and external security posture and acts as a key interface with customers on security-related matters. GSSC AppSec is a globally distributed team responsible for owning the Customer Penetration Testing & Security Findings (CPT & SF) program, partnering across the Security Organization to reduce risk, handle escalations, and represent the voice of the customer. This role is focused on ServiceNow instance security, helping customers and internal teams identify, understand, and remediate insecure configurations and instance-level security gaps. As an Staff Application Security Engineer in GSSC AppSec, you will secure ServiceNow instances by identifying configuration-driven security risks, validating customer-reported findings, and driving clear, actionable remediation guidance. This is a hands-on technical role that blends application security expertise with deep ServiceNow platform knowledge. At the senior end of the range, you will operate with minimal direction, own complex instance-security problem spaces, and influence how GSSC AppSec scales instance security guidance and posture improvements globally.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
8+ years with strong foundation in application security (vulnerability analysis, secure design principles, threat modeling mindset). Or similar experience with education
Ability to read, write, and debug code to validate findings and understand security impact.
Experience translating security risk into actionable remediation guidance.
Excellent written and verbal communication skills, especially for customer-facing or executive-visible content.

Nice To Haves

Hands-on experience with the ServiceNow platform, especially platform security features, configuration, and administration.
Familiarity with SaaS security posture management and misconfiguration risk.
Prior experience supporting customer-reported security findings, escalations, or external security reviews.
Experience influencing security outcomes without direct authority (cross-functional collaboration).

Responsibilities

Assess ServiceNow instance configurations against security baselines and identify misconfigurations that impact confidentiality, integrity, or availability.
Develop and maintain prescriptive instance-hardening guidance covering authentication, access controls, encryption, logging, monitoring, and operational security.
Translate security requirements and risk into clear, customer-consumable recommendations that can be implemented by teams with varying security maturity.
Identify recurring misconfiguration patterns and drive systemic improvements (guidance, tooling, checks).
Triage, validate, and contextualize customer-reported security findings where instance configuration or deployment patterns are a contributing factor.
Distinguish between product vulnerabilities vs. configuration issues, documenting impact and appropriate remediation paths.
Partner with Product Security, Engineering, and other Security teams to resolve complex or high-impact findings.
Support escalations and high-visibility customer interactions as an instance-security subject-matter expert.