Stadium In Seat Operations Manager

The All Star Agency•Arlington, TX

5d•Onsite

About The Position

The StadiumWorx team is hiring multiple experienced, energetic Stadium In-Seat Delivery Operations Managers to lead game-day food-and-beverage delivery operations. This position supports the type of mobile ordering and in-seat delivery service provided at stadium events—ensuring orders move quickly and accurately from the concession stand to the guest’s seat. The ideal candidate is highly organized, confident in leading large teams, and thrives in a fast-paced stadium environment.

Requirements

Management experience in stadiums, concessions, restaurants, catering, or high-volume events (not a must, we can train).
Strong leadership and problem-solving abilities.
Comfortable managing large, diverse game-day teams.
Excellent communication and organizational skills.
Able to use mobile ordering systems, tablets, and scheduling applications.
Capable of working under pressure while maintaining professionalism.
Available for NFL games, evenings, weekends, and holidays.
Able to stand and walk throughout extended stadium shifts.
Reliable transportation is required.

Nice To Haves

You lead from the floor and remain visible during service.
You communicate clearly and hold your team accountable.
You understand that speed and accuracy are equally important.
You anticipate problems before they affect the guest.
You remain calm, professional, and solutions-focused during peak volume.

Responsibilities

Manage the complete game-day in-seat delivery operation.
Check in staff and confirm attendance, uniforms, and readiness.
Conduct pre-shift meetings and communicate service expectations.
Assign In-Seat Servers, Order Expeditors, and support staff to designated sections.
Coordinate order preparation, pickup, and delivery.
Monitor mobile orders and ensure timely, accurate service.
Maintain communication with concession stands, culinary teams, and stadium management.
Track delayed, missing, or incorrect orders and resolve issues quickly.
Monitor employee performance and reposition staff when needed.
Ensure all workers follow food safety, alcohol service, and stadium policies.
Manage breaks, staffing shortages, and high-volume service periods.
Respond professionally to guest concerns.
Complete attendance, incident, and end-of-event reports.
Assist with staff checkout and post-event reconciliation.