Stability Manager

Hamilton Families•San Francisco, CA

12d•Onsite

About The Position

Hamilton Families is seeking a passionate Stability Manager to join their growing team and contribute to the fight against homelessness. This role plays an integral part in the organization, focusing on managing the day-to-day operations of the rapid rehousing stability specialists’ team and ensuring the needs of families facing homelessness are met while achieving contractual deliverables. The Stability Manager will report directly to the Director of Housing Services and be part of the Housing Solutions team.

Requirements

4+ years of experience in social work, psychology, human services setting or related field.
Experience managing a team, setting goals, coaching opportunities, and professional development.
A background in working with nonprofit organizations, social services organizations, or community-based programs.
Familiarity with Bay Area resources for low-income families.
Highly proficient in Microsoft Office Suite, Salesforce, Zendesk and other software.
Ability to travel locally and long distance to meet with vendors and participants.
Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants.
Familiarity with case management databases or customer service platforms.
A thoughtful leader who ensures their team has a healthy and collaborative working environment.
Highly organized, self-motivated, and capable of working independently to meet goals.
Demonstrated ability to exercise appropriate judgement and uphold policies and procedures.
Skilled in documentation, reporting, and maintaining confidentiality.

Responsibilities

Oversee case management operations while ensuring culturally responsive services that prioritize housing stability for families.
Collaborate with the Housing Services Managers to provide case managers with resources for effective, evidence-based interventions.
Partner with the Housing Director and Chief Program Officer to implement strategic initiatives.
Lead and coach coordinators to strengthen leadership skills and team performance.
Stay current on best practices for culturally competent service delivery.
Work with Rapid Rehousing teams to provide integrated services.
Foster a positive, inclusive work environment focused on customer service and respect.
Guide staff in delivering services that result in lasting housing solutions.
Uphold strengths-based, trauma-informed relationships with participants.
Address grievances and incidents promptly using harm reduction and ethical practices.
Ensure safety and adherence to conduct, ethics, and confidentiality standards.
Develop strategies to meet team goals and deliverables.
Lead quality assurance efforts to improve program effectiveness in line with contractual obligations and strategic goals.
Contribute to the development of reporting systems and integrate tools like Zendesk for data-informed practices.
Ensure timely completion of administrative tasks.
Collaborate with the Fiscal & Contracts Manager to ensure accurate reporting.
Perform other duties as requested.