Stability Governance Lead Analyst - Vice President

Citi • New York, NY

8d • $142,320 - $213,480

About The Position

Citi is hiring a Stability Governance Lead Analyst (VP) for its Production Management organization, which provides business-critical application management and support for clients across Services, Markets, Banking, USCC, Wealth, and Functions globally. The role is part of the Stability Governance team within the horizontal Optimization and Enablement function, supporting efforts to strengthen the Production Management landscape.

The successful candidate will contribute to stability governance initiatives and frameworks while Production Management evolves its operating model through AI capabilities and intelligent automation. They will apply knowledge of Production Management, risk management, and data analysis in the regulated banking environment to support the resilience and performance of critical systems.

The position is based in New York, New York, and is full time. The primary location salary range is $142,320 to $213,480. Eligible employees may also receive discretionary and formulaic incentive and retention awards. Benefits include medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; wellness programs; vacation and sick leave; and paid holidays. Offerings may vary by jurisdiction, job level, and date of hire.

Requirements

• 6–10 years of experience in IT governance, production support, data analysis, or risk management within banking or financial services.
• Bachelor's/University degree in Systems Engineering or equivalent experience.
• Ability to prioritize, lead workstreams, and influence cross-functional teams and stakeholders through clear written and verbal communication.
• Comfort engaging regularly with stakeholders at all organizational levels.
• Strong analytical and structured problem-solving skills, including the ability to identify complex issues, analyze multi-source data, and develop evidence-based solutions.
• Proficiency in data transformation and statistical analysis, and ability to work with large, complex, sometimes unstructured datasets and turn raw data into business intelligence.
• Meticulous attention to detail and high standards of accuracy, especially for executive-facing reports and governance documentation.
• Ability to adapt to changing priorities, manage ambiguity, and work in a dynamic, fast-paced environment aligned to real-time operational needs.
• Proactive approach to identifying inefficiencies and improving governance quality and team productivity.
• Demonstrated interest in and growing experience with AI, machine learning, or automation tools in a production or technology environment.
• Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

Nice To Haves

• Foundational knowledge of data science principles.
• Prior exposure to ITIL practices, production management frameworks, or SRE principles.

Responsibilities

• Generate, own, and present monthly stability metrics and reports for diverse business units, using data analysis and visualization to communicate actionable insights to Production Management stakeholders.
• Establish, monitor, and refine key performance indicators (KPIs) and Service Level Objectives (SLOs) for application stability, aligning them with enterprise risk appetite and business objectives.
• Use AI and automation tools to reduce manual work, streamline reporting workflows, and improve stability governance operations.
• Identify, implement, and champion stability best practices and engineering standards to improve services across the technology landscape.
• Analyze stability data thematically to identify trends and systemic patterns and recommend evidence-based preventative and corrective measures.
• Support Focus and Intensive Care application improvement programs, working with senior application owners to develop and track remediation plans for high-risk systems.
• Participate in reviewing and attesting critical stability artifacts, including Priority Matrices, Change Risk Index, and Market Event Management, ensuring accuracy, completeness, and compliance.
• Lead data quality and process-improvement initiatives to enhance stability governance products and frameworks.
• Contribute to and help manage high-priority initiatives by coordinating across teams, tracking progress, and ensuring timely delivery; handle ad-hoc requests and project contributions as needed.
• Contribute ideas and analysis to the ongoing evolution of the Production Management strategy and operating model.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid vacation
• Paid sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior