SSVF Case Manager

Sulzbacher Center•Jacksonville, FL

4d•Onsite

About The Position

The Case Manager/Outreach worker works directly with veterans and their families by helping to outreach to the community and developing goal plans to meet both the veterans’ immediate needs housing needs, providing crisis intervention and resource referrals. Maintains computerized case management and hard copy files and is responsible for special projects as assigned.

Requirements

AA degree
Knowledgeable of substance abuse/mental health issues, interventions and treatment planning
Some knowledge of affordable housing
Basic computer skills
Basic knowledge of community resources for Veterans
Ability to manage crisis situations
Must be 21 years of age
Personal car and valid Florida driver’s license
Acceptable annual Motor Vehicle Record check
Ability to pass a Level II Background Screening

Nice To Haves

Preference is given to Veterans

Responsibilities

Assess new clients during screening, intake and orientation
Assess program qualification criteria of client and aid in qualifying or referring to outside resources
Assisting veterans in planning of housing attainment and sustainability including job training, education, money management income and benefits attachment
Monitors household progress on housing stability plan
Provide ongoing support, crisis intervention and housing stability support
Coordinate housing, benefits, medical, legal, substance abuse services as needed
Keep client files current in case file and database
Conduct home visits to support client in housing stabilization
Act as a liaison with VA outreach departments, community outreach departments, VASH department and the VA benefits and hospital departments
Participate in conferences, workshops, special projects and staff meetings
All other duties as assigned
SSVF Case Manager is sensitive to emotional, spiritual and practical needs of resident, families, guests and staff members in all interactions.
Provides positive feedback and comments about the quality of work and effort that have been offered by residents, families and coworkers.
Adjusts priorities and schedules to meet specific customer needs.
Reports and/or corrects problems related to safety, cleanliness and comfort of resident and work areas.
Universal Precautions and Infection Control techniques are followed.
Understands own role facility safety plans and procedures related to fire, weather and other disasters is demonstrated.