SSC Fixed Income Sales Assistant

Southstate Bank•Memphis, TN

13d•Onsite

About The Position

The Fixed Income Sales Assistant / Office Manager is responsible for taking ownership of all tasks and challenges encountered in the operation of their assigned position. This role supports fixed income sales staff and their customers to ensure smooth settlement of investment transactions. Support functions include phone backup, trade execution through the internal trading desk, account services, and security settlement coordination. The position is also responsible for daily duties in maintaining the general office and serves as the primary contact for internal and external relationships.

Requirements

Strong communication skills characterized by excellent writing and speaking skills.
Proficient with general office machines and programs to include Microsoft Office (Word, Excel, Outlook) and other software that might be utilized in the department.
Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank.
Good knowledge of business English, including spelling and punctuation.
Basic English language skills to write and speak clearly, and effectively with coworkers and customers.
Well-organized, accurate, and attentive to detail.
Cooperative and willing to assist coworkers and customers on a regular basis.
Effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others.
Exercise sound judgment and resourcefulness to identify, research, and resolve trade and client service issues with minimal supervision.
Excellent multi-tasking skills and be able to function well under pressure.
Able to remain composed under pressure and respond to customer and coworker concerns regularly.
Keen eye for detail and follow instructions to the letter.
Bachelor’s degree or equivalent work experience.
Equivalent work experience in related field preferred.
SIE, Series 63 exams required or the successful completion of this exam within 90 days of hire.
Requires strong written and verbal communication skills.
Possess the ability to provide fast, professional, and accurate information.
Capable of working in a fast-paced environment.
Ability to consistently meet service level standards and goals.
Ability to manage multiple requests simultaneously.
Requires excellent customer service skills.
Required annual compliance training, New Employee Orientation, obtain and/or maintain applicable securities licenses (FINRA Series 63 and SIE).

Nice To Haves

Experience with MBS/DUS bonds is strongly preferred.
Additional finance computer experience such as Bloomberg is beneficial.

Responsibilities

Perform detail-oriented tasks and provide specialized support for the sales force, traders, and customer base.
Manage issues arising daily concerning trade activity, market conditions, and customer care.
Develop working relationships with trading and operations departments to promote smooth execution and delivery of securities.
Identify and implement proper protocol for successful execution of trades.
Maintain and encourage means in which to simplify and streamline the needs of the sales force.
Accept responsibility of unassigned duties.
Provide fast, professional, and accurate information to the sales and trading teams.
Research and resolve problems with sound judgment and take corrective action to ensure smooth operations.
Develop and maintain quality professional relationships with customers.
Serve as a back-up for the sales staff when they are unavailable or out of the office.
Answer phones, send faxes/scans, make copies, and perform all other general office duties.
Provide leadership to customers and coworkers through example and the sharing of knowledge and skills.
Maintain compliance with MSRB, FINRA, and SEC regulations.
Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with.
Order and maintain office supplies.
Monitor postage needs and UPS supplies.
Send mail and overnight packages.
Shred It Box management.
Office Machines management (printers, etc.).
General Office duties.