Copy of SS Intake Specialist
About The Position
This position is for an Intake Representative in the Social Security Department, responsible for cultivating and maintaining prospective client relationships from the initial contact. The role requires empathetic communication, prioritizing new leads and incoming calls, and meticulous attention to detail for efficient and accurate claims processing. Effective listening skills are crucial for identifying potential claims, appeals, or hearing needs. The position involves extensive client communication, paperwork review, computer skills, and phone call management. It offers independence, flexibility, and responsibility over case files. This is a full-time position with competitive pay and benefits, including the possibility of remote work.
Requirements
- Resume
- Cover Letter
- References
- Empathetic communication
- Prioritizing new leads and incoming calls
- Attention to detail
- Efficient and accurate processing of claims
- Effective listening skills
- Extensive communication with clients
- Paperwork review
- Computer skills
- Phone call management capabilities
- Organized with attention to detail
- High ability to multi-task
- Proficiency in Microsoft Office and computer software
- Comfortable handling a large volume of calls
- Multitasking across multiple systems
- Providing exceptional client service while maintaining accuracy and efficiency
Nice To Haves
- Experience working with SSD or VA claims
- Experience helping people who are disabled navigate the benefits process
Responsibilities
- Manage calls, prioritizing schedule for new callers and appointments.
- Talk to prospective clients.
- Obtain and review documents needed to assist in case acceptance.
- Work closely with attorneys and staff to help new clients.
- Review incoming paperwork from various mediums and save in appropriate software.
- Communicate with Case Managers and Attorneys to promptly address any issues found in a file.
- Communicate with current clients and/or other government agencies to track and confirm status of claims.
Benefits
- BCBS benefits
- PTO
- Bonus plan
- Opportunity for remote work
- Health, dental, and vision insurance options (e.g., Blue Cross Blue Shield of Michigan)
- Paid time off and sick leave
- Paid holidays (including the day after Thanksgiving)
- Tuition reimbursement
- 401(k) plan with employer match
- Wellness and professional development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
