SRE - Remote

Glassbox Ltd.

5d • Remote

About The Position

Glassbox is looking for an SRE to join our global Cloud team. This role involves providing technical and operational support for customers, working in cloud-based environments (primarily AWS) and operating/supporting Kubernetes-based systems (EKS). The SRE will design, build, and maintain advanced automation systems to enhance reliability, monitoring, and operational efficiency, develop scalable monitoring and alerting solutions, and build and maintain runbooks for NOC/SOC teams. This position serves as Tier-2 escalation for production incidents, including collaboration with DevOps and participation in a 24x7 on-call rotation. The role also involves implementing automation-driven improvements using scripts and configuration management tools, leveraging modern technologies and tooling to optimize system performance, observability, and resilience, and working closely with the Cloud DevOps team to transition products from development to the production environment via continuous integration and deployment processes.

Requirements

• At least 3 years of experience as an SRE/DevOps or in a similar cloud/monitoring role.
• Hands-on experience with AWS.
• Strong knowledge and practical experience working with Kubernetes and EKS.
• Scripting experience with Bash and hands-on experience working with Linux systems.
• Experience working with cloud monitoring, management, and alerting tools.
• Strong troubleshooting skills in production environments.
• Willingness to participate in a 24x7 on-call rotation.
• Ability to work effectively as part of a collaborative team, with strong interpersonal skills and a positive, team-oriented mindset.
• Assertive, confident, fast learner, and comfortable working in a fast-paced environment.

Nice To Haves

• Experience with Azure and AKS.
• Knowledge of additional programming languages.
• Experience with Prometheus, Grafana, or similar monitoring/observability tools.
• Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science, or another related field experience.
• AWS or Azure certifications

Responsibilities

• Provide technical and operational support for customers according to defined SLAs.
• Work in cloud-based environments (primarily AWS) and operate/support Kubernetes-based systems (EKS).
• Design, build, and maintain advanced automation systems to enhance reliability, monitoring, and operational efficiency across production environments.
• Develop scalable monitoring and alerting solutions to proactively detect issues before they impact customers.
• Build and maintain runbooks for NOC/SOC teams.
• Serve as Tier-2 escalation for production incidents, including collaboration with DevOps and participation in a 24x7 on-call rotation.
• Implement automation-driven improvements using scripts and configuration management tools to streamline system operations.
• Leverage modern technologies and tooling to optimize system performance, observability, and resilience.
• Work closely with the Cloud DevOps team to transition products from development to the production environment via continuous integration and deployment processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level