SRE Manager

Claritev•New York, NY

5d•$140,000 - $145,000

About The Position

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: SRE Manager is responsible for system reliability, developer productivity and striving to reduce technical debt of the applications your SRE team supports. We seek managers who are passionate about system reliability to influence and drive the strategic SRE mission.

Requirements

Minimum bachelor's degree, or HS Diploma and 4 years of related experience.
0-2 years of experience in a product, business analysis, or technical role.
Familiarity with Agile Scrum, Lean, Kanban or SAFe methodologies, PI Planning, and product development lifecycle.
Familiarity with customer journey mapping, requirements gathering, and management practices such as BDD
Strong analytical, problem-solving, and decision-making skills
Excellent communication, and demonstrated potential for stakeholder management abilities
Eagerness to learn and grow in a fast-paced environment
Strong organizational skills with the ability to manage multiple tasks and adjust priorities in a dynamic environment.
Proven ability to collaborate
Skilled in building positive working relationships across various levels and functions.
Effective at fostering trust and rapport with both internal and external stakeholders.
Dedicated to delivering high-quality service and ensuring timely resolution of issues.
Demonstrated ability to understand broader business goals and take initiative to drive value.

Nice To Haves

Graduate degree a plus.
Experience with tools such as Jira, Confluence, Aha!, or similar is a plus
Knowledge of Healthcare industry and understanding all major workflows associated with the healthcare claim processing is beneficial
Internship or coursework related to product management or software development
Product Owner certification is a plus.
International Institute of Business Analysis (IIBA) certifications, AAC, CBAP or CCBA is a plus.
Knowledge of modelling tools such as Miro, Visio, Lucidcharts, Draw.io preferred

Responsibilities

Engage, influence, and evangelize SRE practices with development, operational and product groups to align technology service/solution delivery.
Embed into SRE projects and on-call rotations and stay close to the operational workflows and issues.
Drive capacity planning, performance analysis, instrumentation and other non-functional systems requirements.
Drive cross-team collaboration- work with the Product development team, Dev Ops group, and Operations.
Support training development for end users and staff members.
Ensure compliance with HIPAA regulations and requirements.
Demonstrate commitment to the Company's core values.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Benefits

Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
Paid Parental Leave
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off – accrued based on years of service
10 paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits