SRA PROJECT MANAGER II, Business Operations Office

State of Maryland • Baltimore City, MD

1d • Hybrid

About The Position

The Maryland State Retirement Agency is seeking to recruit for a SRPS Project Manager II (Project Manager, Business Operations Office) position. This position manages the projects within Business Operations Office in collaboration with Chief Business Operations Officer and Deputy Chief Business Operations Officer. This is a Management Service position and serves at the pleasure of the Appointing Authority. The Project Manager for the Business Operations Office is responsible for planning, leading, coordinating, and delivering SRA’s business process re-engineering, technology, product enhancement, and organizational development initiatives using Agile Project Management methodologies. The position serves as a key liaison among business units, technology teams, vendors, and other stakeholders to ensure projects align with SRA’s strategic and operational objectives and are delivered effectively. The Project Manager manages the full project lifecycle, including requirements gathering, planning, design, development, testing, implementation, training, and transition to ongoing operations and support. The position develops and maintains project plans, monitors schedules and deliverables, manages risks, issues, dependencies, and resources, and ensures timely escalation and resolution of project impediments. The position works closely with Product Owners, Product Managers, business users, developers, vendors, and leadership to translate business requirements into effective solutions. The Project Manager also coordinates testing, quality assurance, stakeholder communication, training, and implementation activities. Overall, the position ensures SRA’s business transformation initiatives are successfully implemented, adopted, and continuously improved to enhance operational efficiency, automation, service delivery, and stakeholder experience.

Requirements

• Bachelor’s degree from an accredited college or university in Business Administration, Management, Information Technology, Computer Science, Public Administration, Business Process Management, or a related field.
• Five (5) years of progressively responsible experience in project management, including experience planning, coordinating, and delivering complex business, technology, or organizational improvement projects.

Nice To Haves

• Professional certification such as Project Management Professional (PMP), PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent Agile/project management certification.
• Experience managing complex Agile projects involving multiple business units, technology teams, vendors, and external stakeholders.
• Experience in business process re-engineering, workflow automation, operational improvement, and implementation of technology-enabled business solutions.
• Experience managing enterprise application implementations and integrations, including CRM, ERP, financial systems, portals, document management, workflow, or other business applications.
• Strong Product Management/Product Owner experience, including development and prioritization of product roadmaps, epics, features, user stories, acceptance criteria, and release plans.
• Experience with Agile project-management tools, such as Azure DevOps, Jira, Confluence, or comparable platforms, including project tracking, reporting, backlog management, and performance monitoring.
• Experience managing software testing and quality assurance, including test planning, user acceptance testing, defect management, release readiness, and post-implementation validation.
• Experience managing vendors, consultants, and technology partners, including coordinating deliverables, schedules, contracts, implementation activities, and issue resolution.
• Experience in a government, public-sector, retirement/pension, financial services, benefits administration, or other regulated environment, with an understanding of organizational governance and compliance requirements.
• Demonstrated experience leading organizational change and stakeholder adoption, including implementation communications, user education and training, process documentation, and transition to ongoing operations and support.

Responsibilities

• Manages projects from initiation through development, testing, implementation, stabilization, and transition to ongoing operations.
• Develop and maintain Agile project plans, roadmaps, schedules, milestones, deliverables, resource requirements, and success criteria.
• Ensure projects remain aligned with SRA’s strategic and operational objectives.
• Facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, and other Agile ceremonies.
• Promote collaboration, transparency, accountability, continuous improvement, and timely delivery.
• Coordinate Business Operations Office staff, Product Owners, business analysts, developers, testers, technology teams, vendors, and business users.
• Establish responsibilities, monitor assignments, and address resource or dependency issues.
• Work with Product Owners and stakeholders to translate business needs into epics, features, user stories, acceptance criteria, and actionable deliverables.
• Coordinate prioritization based on business value, operational needs, dependencies, and implementation readiness.
• Proactively identify and manage risks, issues, dependencies, and impediments.
• Facilitate timely resolution, develop mitigation strategies, and escalate matters requiring management decisions.
• Monitor project scope, schedules, milestones, deliverables, resources, and performance.
• Maintain project dashboards and Agile tracking tools and provide regular status reports to Business Operations Office leadership and executive management.
• Serve as a central point of communication among internal stakeholders, technology teams, vendors, consultants, and external partners.
• Monitor vendor deliverables and ensure external activities remain aligned with project requirements.
• Coordinate testing throughout the Agile lifecycle, including functional, integration, regression, performance, and user acceptance testing.
• Ensure defects are resolved and products meet established acceptance and quality standards.
• Coordinate implementation, release readiness, training, communications, documentation, and operational transition.
• Assess the impact of changes on business processes, systems, and users.
• Conduct retrospectives, document lessons learned, identify process improvements, and support post-implementation stabilization.
• Ensure knowledge and responsibilities are transitioned effectively to Product Management, Application Support, and operational teams.
• Serves as the primary coordinator and delivery leader, ensuring that people, processes, technology, vendors, and stakeholders work together effectively to transform approved business requirements into successfully implemented and sustainable solutions.

Benefits

• health insurance
• dental
• vision plans
• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year .
• Holidays - State employees also celebrate at least thirteen (13) holidays per year .
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level