Sr Workflow Solution Analyst

Pacific Life • Charlotte, NC

6d • Hybrid

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Sr Workflow Solution Analyst to join our Technology team in Charlotte, NC or Newport Beach, CA. Relocation assistance may be provided. As a Workflow Solution Analyst , you’ll move Pacific Life—and your career—forward by analyzing business needs, defining technology requirements, and delivering workflow solutions that drive enterprise-wide digital transformation. You will fill an existing role that sits on a collaborative team within the Technology division. Your colleagues will include Product Owners, Scrum Masters, Developers, and business stakeholders, all working together in an Agile environment to drive innovation and impact.

Requirements

• Bachelor's degree in Computer Science, Business, Information Systems, or related field—or equivalent work experience
• Minimum of 5 years of experience in business or systems analysis, preferably in an enterprise IT environment
• Strong analytical and problem-solving skills with a comfort level navigating ambiguity
• Excellent written and verbal communication skills, including the ability to facilitate meetings and communicate technical concepts to business users
• Proven experience in Agile/Scrum environments; familiarity with sprint planning and backlog grooming
• Experience with workflow platforms such as Appian or Pega
• Familiarity with low-code or no-code platforms

Nice To Haves

• Experience working on enterprise-level digital transformation initiatives
• Knowledge of Pacific Life’s business operations or the broader insurance/financial services industry
• Candidates with Executive Benefits experience are strongly preferred
• A curious, innovative mindset with a passion for continuous improvement
• Demonstrated ability to build trust, foster collaboration, and take initiative across teams

Responsibilities

• Analyze complex business needs and translate them into actionable technology requirements
• Partner with Product Owners to refine and prioritize backlogs, write user stories, and align deliverables with business goals
• Design innovative workflow solutions that leverage platforms such as Appian or similar technologies
• Facilitate cross-functional design sessions to ensure alignment between business needs and technical capabilities
• Collaborate across teams including Digital Transformation and Technology on enterprise initiatives
• Support Agile ceremonies such as sprint planning, estimation, retrospectives, and demos
• Lead user acceptance testing (UAT) by identifying scenarios, managing communication, and overseeing execution
• Provide post-implementation production support and act as a liaison between business and technical teams
• Assist in change management activities including stakeholder engagement and adoption planning

Benefits

• Relocation assistance may be provided
• Medical, Dental, Vision
• Wellbeing Reimbursement Account
• Paid Time Off
• Holiday Schedules
• Financial Planning Time Off
• Paid Parental Leave
• Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior