Sr. Workers' Compensation Claims Specialist, Supervisor - REMOTE

Creative Risk Solutions•West Des Moines, IA

1d•$65,000 - $109,000•Remote

About The Position

We are looking to add a Sr. Workers’ Compensation Claims Specialist, Supervisor to join our Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states. This team member will provide high quality claims handling oversight and expertise for all CRS customers on litigated and complex claim situations. This includes assisting staff supervised with investigating, communicating, evaluating, and resolving claims utilizing the CRS Best Practice of Claim Handling. Assisting claim staff with goals, career pathing, and ensuring engagement. At Creative Risk Solutions, we don’t settle for the status quo. We solve problems, build relationships, and take pride in doing the right thing (even when it’s the hard thing). If you're passionate about helping people, being part of something bigger, and bringing your best every day, we just might be your team. At CRS, we invest in curious minds and committed teammates. Through hands-on learning, mentorship, and ongoing development opportunities, we support your growth, wherever it leads. This is a place where you can shape your role and make your mark. We believe great work should be recognized and rewarded. Our 401(k)-profit share is one of the ways we celebrate wins, shared with all employees, no matter where you are in your journey. We take time off seriously. From Celebrate Day (your birthday!) to Volunteer Time Off, Health Matters Day, and paid parental leave, we make space for life beyond the office, because balance fuels our best work. Strong relationships drive strong results. That’s why we put people first, clients and coworkers alike. At CRS, our culture is rooted in respect, collaboration, and real connection. We believe a supportive team makes all the difference, and we work hard to make sure every employee feels that every day. Join us and discover why there really is no place like CRS!

Requirements

High school diploma; college degree preferred.
5+ years of adjusting property and casualty claims, including litigated claims.
Active state specific Workers Compensation License required or the ability to acquire license within three months of hire.
Extensive knowledge of General and Auto Liability or Workers Compensation coverages and application in job duties, proficient in claims processing procedures, knowledge or ability to learn multiple state insurance regulations; pass state licensing exams.
An ideal candidate will have a strong grasp of claims principles, practices, and insurance coverage interpretation, contributing to workflows and adhering to compliance requirements.
They will prioritize problem-solving, actively foster relationships, and collaborate to deliver impactful solutions and a world-class client experience.

Nice To Haves

Technical designations encouraged, such as AIC and CPCU.
Prior agency, loss control or carrier experience preferred.
Prior supervisory experience preferred.

Responsibilities

Adjudicate claims during staffing shortages, investigate, and negotiate settlements per “Best Practices for Claims.”
Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management.
Recommend adjustments as needed.
Research and respond to questions and complaints from insureds, claimants, agency partners, and fronting carriers.
Discuss complex claims and coverage issues with clients, addressing any inquiries.
Maintain communication with customers and fronting carriers per “CRS Communication Expectations” and “Reportable” file guidelines.
Assist staff in managing litigation claims, ensuring timely responses and protecting the interests of insured and carriers.
Ensure appropriate staffing, including hiring and terminations.
Coach team members on workflow, processes, customer service, and client consulting.
Conduct performance reviews, set goals, and hold employees accountable.
Foster career development and manage timesheets and compensation decisions
Coordinate training and maintain standardized processes for quality service.
Facilitate regular team meetings and attend enterprise and leadership training.
Conduct monthly performance meetings and quarterly team meetings.
Set and monitor annual goals for staff.
Participate in round tables, claim reviews, and Risk Control Workshops.
Mediate between insured and insurance company, addressing coverage issues and large loss reporting.
Analyze performance data to implement necessary changes.
Review all files at least every 90 days.

Benefits

In addition to core benefits like health, dental and vision, also enjoy benefits such as:
Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

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