Sr. Warranty Manager (2151)

DRB Homes • Tempe, AZ

7d • Hybrid

About The Position

To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers. This role involves managing homeowner warranty work orders, investigating service needs, acting as a liaison between homeowners and subcontractors, and determining compensation for service requests based on company policies. The position also requires approving service invoices, monitoring repair budgets, and providing support and training to other Warranty Managers.

Requirements

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Professional appearance and manner
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Customer service driven
• Must have home building experience in field work
• Displays a friendly, enthusiastic, respectful, and personable manner
• Must be proficient in Microsoft Office Suite
• Ability to work under pressure; organized
• Ability to multitask; coordinate numerous activities and groups of people
• Highly motivated; ability to work with minimal supervision
• Strong team player; works with diverse groups of people
• Commitment to customer service
• Ability to read and fully comprehend construction blueprints specifications and development plans
• Prior customer service experience preferred
• 5-10 years’ experience in the residential construction industry as a Warranty Manager
• Must have a High School diploma or equivalent and successful completion of college courses in Residential Homebuilding Construction

Responsibilities

• Respond to homeowner warranty work orders
• Responsible for technically complex work orders that require in-depth construction knowledge and problem-solving ability
• Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
• Determine if the company compensates service requests based on established company policies and procedures
• Identify and report to their supervisor any potential home construction defects
• Approve service invoices and monitor service repair budgets
• Be a resource of support for Warranty Managers to include training, assistance, and guidance
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED