Sr. VoIP Engineer
About The Position
We are seeking a Sr. VoIP Engineer to support ongoing activities for a customer in Quantico, Virginia. This position will be onsite and will require an active Top Secret Clearance with SCI eligibility. The role involves performing tests, provisioning, operations, and emergency responses for voice network operations. It also includes designing, configuring, and installing VoIP hardware/software replacements and upgrades, and developing and maintaining all VoIP documentation. The engineer will identify and diagnose problems affecting voice services, provide day-to-day subject matter expert support, and troubleshoot voice-related issues and outages, which may occur during non-core hours. Collaboration with vendors in support of the ITCSU, performing preventative maintenance, and maintaining a current understanding of emerging technologies in voice and video services are also key aspects of this role. The position requires performing other tasks as required by OSC and the Government contracting office.
Requirements
- Must have and maintain a TOP SECRET clearance and must be eligible for a TS/SCI
- High School diploma or equivalent
- Five (5) or more years of experience designing, building, and/or maintaining communications systems with a minimum of three (3) years of experience with CISCO Unified Communications Manager (CUCM) Version 12+ or newer
- Cisco Certified Network Professional (CCNP) Collaboration or successful completion of the CLCOR exam
- Prior experience with Cisco Unity, Cisco Presences, Cisco Emergency Responder
- Knowledge of Cisco UCCX
- Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider
- Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and devices
- Must be DoD 8570 certified at the IAT-II / IAM-II level. Please refer to the website: https://public.cyber.mil/cw/cwmp/dod-approved-8570-baseline-certifications/
- US Citizenship is required.
Nice To Haves
- Bachelor’s degree
Responsibilities
- Performs tests, provisions, operations and emergency responses for voice network operations
- Designs, configures, and installs VoIP hardware/software replacements and upgrades
- Develops and maintains all VoIP documentation (drawings, cut sheets, configurations, and deployment plans)
- Identifies and diagnoses problems and factors affecting voice services
- Provides day-to-day subject matter expert support for RKB tenant agencies
- Troubleshoots voice related issues and outages, which may occur during non-core hours
- Works with vendors in support of the ITCSU
- Performs preventative maintenance services on all devices within the VoIP area of responsibility
- Maintains a current understanding of emerging technologies and trends in voice and video services
- Performs other tasks as required by OSC and the Government contracting office
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
