Sr. Vehicle Title Specialist, Transaction Operations

Lucid Motors • Phoenix, AZ

5d • $27 - $38

About The Position

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. As a Transaction Operations Title Specialist , you will be instrumental in ensuring smooth and compliant resolution of all trade-ins and used vehicle title matters. Your role involves creative problem-solving and tenacious pursuit of solutions to various title-related challenges. You'll collaborate closely with colleagues, partners, and customers, employing your exceptional communication skills to confidently navigate intricate problems.

Requirements

• 3+ years of professional office experience; bachelor's degree preferred.
• Previous exposure to administrative roles, dealership operations, or vehicle titling is advantageous.
• Strong attention to detail and demonstrated organizational prowess.
• Proficient research skills to discover efficient state-specific title transfer methods.
• Exceptional written and verbal communication skills.
• Intermediate proficiency with Microsoft Office Suite (Excel, Outlook, Word, Teams).
• Notary Designation is mandatory; sponsorship is provided post-hiring.

Nice To Haves

• Previous exposure to administrative roles, dealership operations, or vehicle titling is advantageous.

Responsibilities

• Conduct research on state-specific DMV processes to identify efficient title transfer methods and become a subject matter expert in vehicle title and registration processes across the US.
• Reassign titles varying in complexity from all U.S. states and territories.
• Handle all aspects of lien payoffs and customer refunds.
• Maintain a low-aged vehicle inventory by proactively addressing hurdles that hinder the sales proceeds collection.
• Generate, dispatch, receive, and process packages of supporting documents daily to relevant stakeholders (customers, banks, auctions).
• Create, edit, and manage reports using MS Excel and internal data systems and address them daily by notating tasks, updates, and resolution plans to ensure there is timely follow-up on outstanding titles or issues.
• Employ effective, regular, and direct communication with customers and stakeholders to resolve issues preventing title transfer and to ensure adherence to schedules and timely submission of necessary documents.
• Effectively manage email and chat channels, staying updated with process changes and implementing necessary updates in conjunction with other outstanding daily tasks or projects.
• Strive for autonomy in your role and identify avenues for improvement, collaborating with project management teams and mapping out training for future development of the team.
• Be a source of knowledge when it comes to title inventory, outstanding titles, title issues, and resolution plans.
• Work to train various field teams through the trade-in and in-take vehicle process to ensure a smooth customer experience.

Benefits

• Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k.
• The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees