Sr Vehicle Operations Logistics Specialist

Cox Communications•Orlando, FL

1d•$20 - $29•Onsite

About The Position

Serve as an advocate for our clients, auctions, carriers, and all beneficiaries of our product and service offering Leverage relationships across Logistics, BPOs, and CAI to exceed client expectations and deliver an exceptional client experience Responsible for remediating issues and addressing all escalations in a timely and effective manner Work closely with carriers, drivers, BPO partners, and team members to deliver on client SLAs Leverage tools, dashboards, and reports to create an exceptions-based approach to remediating out-of-compliance inventory and follow through to resolution Communicate effectively and clearly articulate client needs; collaborate effectively in a cross-functional team setting to collectively exceed client expectations Work closely with our DHL Control Tower to ensure seamless connectivity between Planners/Coordinators and0 field-based team in support of delivery and execution Play key role in requirements gathering and operational capability identification in new lines of business and delivery of new products and services Prepare, analyze, and present operational metrics and reporting for business reviews, operational performance reviews, and ‘state of the business’ discussions Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency Serve as the ‘Go To’ subject matter expert for your area of responsibility and book of business

Requirements

High School Diploma/GED and 5 years’ experience in a related field.
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience
OR 7 years’ experience in a related field

Responsibilities

Serve as an advocate for our clients, auctions, carriers, and all beneficiaries of our product and service offering
Leverage relationships across Logistics, BPOs, and CAI to exceed client expectations and deliver an exceptional client experience
Responsible for remediating issues and addressing all escalations in a timely and effective manner
Work closely with carriers, drivers, BPO partners, and team members to deliver on client SLAs
Leverage tools, dashboards, and reports to create an exceptions-based approach to remediating out-of-compliance inventory and follow through to resolution
Communicate effectively and clearly articulate client needs; collaborate effectively in a cross-functional team setting to collectively exceed client expectations
Work closely with our DHL Control Tower to ensure seamless connectivity between Planners/Coordinators and0 field-based team in support of delivery and execution
Play key role in requirements gathering and operational capability identification in new lines of business and delivery of new products and services
Prepare, analyze, and present operational metrics and reporting for business reviews, operational performance reviews, and ‘state of the business’ discussions
Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency
Serve as the ‘Go To’ subject matter expert for your area of responsibility and book of business

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

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