Vehicle Title Clerk

ADESA•Manville, NJ

2d•$19 - $20

About The Position

ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a “we” versus “I” culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Job Summary: Reporting to the Office Manager, the Title Clerk processes incoming titles ensuring transferability to buyer in an efficient and accurate manner. Maintain consistently high standards on accuracy and efficiency. Must know, practice, and ensure that company policies and procedures and state or federal laws are followed at all times.

Requirements

High School Diploma or GED preferred.
One (1) year of title experience at dealership or auction.
Effective customer relations, communication and interpersonal skills required.
Computer skills preferred.

Responsibilities

Provide excellent customer service: Make sure customers receive prompt, efficient and courteous attention.
Notify Office Manager if a challenge arises with a title that cannot be resolved.
Handle incoming calls from dealer representatives with title issues and/or questions.
Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
Provide prompt and courteous service.
Demonstrate friendliness and greet every customer as they enter and participate at the sale.
Resolve any customer complaints in a friendly, courteous manner and advise Office Manager of all serious complaints or incidences.
Process Titles: Receive by comparing the entire VIN number to AMS, MV50's, Lien Release and any other paperwork that may be attached.
Verify the odometer reading, release of liens, “free and clear” title, line of ownership is properly documented and that the titles contain no alteration.
Look for announcements in AMS in title management against the boxes checked on the title or MV50 - verify they are accurate.
Ensure titles are delivered to purchasing dealer.
File titles in appropriate location.
Pull reports, customer worksheets, vehicle inventory and title absent list at the end of the day on auction day.
Keep updated notes on outstanding problem titles to assure issues are resolved in a timely manner.
Process payments for dealers - count checks, money orders, cashier's checks, and provide a receipt.
Process check payments for dealers.
Maintain knowledge of DMV laws and regulations as related to vehicle titles.
Practice and promote teamwork at all times.
Set a good personal example of attitude and performance.
Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.
Report all incidents to the Manager.
Practice and promote company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun.