Sr. UX Specialist Lead

CGI Group Inc.•Baltimore, MD

34d•Onsite

About The Position

CGI is in the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a Federal CGI Partner, you have the opportunity to be a shareholder at CGI and join a family of 91,000 CGI Partners strong. CGI Federal is seeking a Sr. UX Specialist Lead to join a collaborative, high-performing team focused on delivering user-centered design solutions that drive mission success. The ideal candidate is a proactive, detail-oriented professional who thrives in fast-paced environments, with deep expertise in user research, interaction design, and usability testing. In this role, you will help lead a team responsible for collaborating with stakeholders to define business goals, conduct customer discovery sessions, and create artifacts such as conceptual models, journey maps, personas, and screen prototypes. You will also document user requirements and design recommendations to ensure alignment with user expectations and eliminate pain points. This position is located at our client site in Woodlawn, MD. Individuals are required to be fully onsite five days a week

Requirements

Candidates must have ability to obtain and maintain a Public Trust clearance
Bachelor's degree and 7+ years of relevant professional experience
6+ years of experience in UX design, with at least 2 years in a lead or supervisory role guiding design teams or cross-functional project groups
At least 6 years of experience documenting user requirements, screen designs, and design recommendations
Minimum of 4 years of experience preparing and presenting findings and recommendations in both small and large group settings
At least 4 years of experience designing and conducting formative usability tests in both formal and informal settings
Proven experience leading UX strategy and execution across complex, multi-stakeholder environments
Demonstrated ability to mentor and develop junior designers, fostering a collaborative and high-performing team culture
Strong oral and written communication skills, with the ability to clearly convey technical topics and interface with the customer on a daily basis
A digital portfolio of design work is required for consideration

Nice To Haves

Experience using Axure RP and Adobe XD for prototyping
Familiarity with Pega and/or ServiceNow platforms
Experience working within Agile/Scrum development environments
Understanding of responsive design
Prior experience supporting federal government clients or working in a government consulting environment
Solid understanding of Section 508 compliance and accessibility standards as they apply to digital design
Additional UX Certifications such as UX Master Certification (NN/g) or UX Design Immersive (General Assembly) are a plus

Responsibilities

Derive business processes, analyze user needs, and assist in requirements definition
Elicit business goals and user needs through stakeholder engagement and discovery sessions
Lead and manage a multidisciplinary design team, setting priorities, assigning tasks, and ensuring high-quality, timely deliverables
Manage and mentor a team of UX/UI designers and researchers, providing guidance, feedback, and support for professional development
Collaborate with program leadership to define UX success metrics and integrate user feedback into iterative design improvements
Present design concepts and research findings to stakeholders and leadership, effectively communicating design rationale and user impact
Create conceptual models, journey maps, personas and scenarios of use
Develop and refine screen prototypes
Collaborate with cross-functional teams-including developers, product owners, and business analysts-to ensure seamless integration of design into agile workflows
Design and conduct formative various user research tests