Sr. UX Researcher - Patient (Remote)

Rula•Los Angeles, CA

47d•Remote

About The Position

We are looking for a Senior User Experience Researcher (Sr. UXR) to help us understand and improve the journey from first considering mental healthcare to finding the right care and successfully getting started. You’ll lead research focused on the patient experience, helping us understand what builds confidence and trust across the journey from first discovering Rula to booking and attending a first session. You'll identify opportunities, frame ambiguous product questions, and translate patient insights and behavioral data into clear recommendations that shape what we build, test, and prioritize. You'll sit within the User Research team, while working closely with Product, Design, Data/Analytics, and Marketing to ensure product decisions are grounded in rigorous research and a deep understanding of our patients. This is a highly autonomous role. We're looking for someone who can identify the questions worth answering, determine the right research approach, lead studies end-to-end, and influence decisions with their findings. You'll have meaningful ownership over a product area while partnering closely with cross-functional teams to drive measurable improvements in the patient experience.

Requirements

5+ years of UX Research experience, with demonstrated strength across qualitative, quantitative, and mixed-methods research and the ability to select the right approach based on the decision at hand.
High degree of ownership: Demonstrated ability to independently build and lead a research program, from identifying opportunities and framing problems through research execution, synthesis, and influencing product decisions.
Product & Funnel Impact: Experience researching and improving acquisition, onboarding, activation, conversion, or other critical product journeys, with a track record of translating research into measurable product impact.
Methodological rigor & speed: Demonstrated ability to deliver high-quality research quickly, making sound tradeoffs around methodology, sample size, and depth based on the decision and timeline. Comfortable working iteratively and adapting research plans as new evidence emerges.
Strategic problem framing: Ability to turn ambiguous business and product questions into clear, decision-oriented research plans that help teams answer “build, don’t build, or what should we build?”
Cross-functional influence: Proven ability to partner effectively with Product, Design, Data/Analytics, and other stakeholders, build alignment around research implications, and influence decisions without direct authority.
Strong communication: Ability to synthesize complex qualitative and quantitative findings into clear, compelling narratives tailored to different audiences, including senior stakeholders.

Nice To Haves

Experience conducting research in a multi-sided marketplace, such as products serving both consumers and professionals.
Experience conducting research across multiple connected product surfaces, such as mobile and web.
Experience owning a longitudinal or ongoing measurement program, such as a trust, satisfaction, or experience tracker.
Experience working closely with product, design or marketing teams on acquisition and conversion.
Background in healthcare, mental health, or another sensitive product domain.
Experience working on products where trust, confidence, or risk meaningfully influence user behavior.

Responsibilities

Lead research focused on the patient experience, helping us understand what builds confidence and trust across the journey from first discovering Rula to booking and attending a first session.
Identify opportunities, frame ambiguous product questions, and translate patient insights and behavioral data into clear recommendations that shape what we build, test, and prioritize.
Identify the questions worth answering, determine the right research approach, lead studies end-to-end, and influence decisions with their findings.
Have meaningful ownership over a product area while partnering closely with cross-functional teams to drive measurable improvements in the patient experience.

Benefits

100% remote work environment
Working hours to support a healthy work-life balance
Attractive pay and benefits
Full transparency of pay ranges
Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access
Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care
Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP)
Quarterly department stipend : Fun team-building activities or in-person gatherings
Community and employee resource groups
Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend