Sr UX Principal

The Home Depot • Atlanta, GA

23h • Onsite

About The Position

At The Home Depot, UX is integral to our operations. We are expanding our team to drive new initiatives. As a leader on the UX team, you will collaborate with strategists, designers, and researchers to shape end-to-end experiences and guide strategic direction. You are an innovative thinker adept at solving complex user and customer problems. You can leverage design thinking for ideation and alignment, and develop new UX frameworks for scalable application, empowering the right ideas and people to address challenges. You understand the value of well-crafted design, imagination, and play in creating successful products within a business context. With a focus on customer and user experience excellence, you will craft end-to-end experiences to implement cutting-edge retail strategies, balancing user needs with business objectives to delight customers and provide the company with an innovative edge. You possess a strong understanding of research and design best practices, recognizing research as the cornerstone of effective design. You value feedback and support from colleagues in research, design, engineering, analytics, and product management within our cross-functional environment. You thrive in collaborative efforts, incorporating feedback to enhance UX outcomes. You are skilled at influencing both business and product leadership, as well as individual contributors. You serve as the advocate for the customer and user, driving innovation by championing actionable user insights, gaining a deep understanding of our customers, improving product usability, and creating opportunities for our team to delight customers. You communicate effectively, articulating a clear point of view to guide quality decisions. The User Experience Senior Principal is responsible for strategic UX activities that connect customer and associate experiences, focusing on the most significant challenges across various domains. This role allows for flexible leadership approaches, such as strategist, service designer, information architect, creative director, or lead for major projects. The User Experience Senior Principal will operate autonomously, proactively identifying insights and opportunities, and driving consistency and standards. This role typically supports 4-6 product teams within a customer/associate experience segment and may have 2-5 principals or individual contributors as direct reports. The position typically reports to a Technology Director or Sr. Director.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 10 years of work experience

Nice To Haves

• 8+ years of experience working with agile software development teams
• Strong interpersonal savvy

Responsibilities

• Models & ensures consistency of deliverables across domains; Leads synthesis and facilitation activities; Delivers UX strategy artifacts. (e.g. experience maps, service blueprints, etc.)
• Develops and mentors principals (and future principals) on strategy, planning and innovative practices; Helps UX leadership align resources to products based on skillset and product team needs; Attracts, retains, develops, and motivates top talent
• Partnering with Product, Development, other UX resources & business stakeholders across multiple domains; Drives UX practice across multiple domains; Drives vision & purpose: Combines user research with OGSMs or OKRs of partners to clearly articulate the vision of their experiences & drive alignment with partners in solutions across an end-to-end customer experience; Clearly communicates insights & opportunities & drives value across domains that gives insight into customer back approach

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree