Sr. User Experience Designer
About The Position
As a Senior UX Designer on the UX Design and Research team, you will work across Zelle® and Certos product initiatives - designing experiences, contributing to UX standards, and partnering closely with product, engineering, and financial institution partners to bring well-considered, trustworthy design to market. This is a hands-on IC role. You will own design work end-to-end: from understanding user needs, to shaping flows and interactions, to delivering polished, production-ready work. This role offers the opportunity to develop fluency across a payments and identity ecosystem. We are looking for someone with strong craft, genuine curiosity about how financial systems work, and the drive to do their best work in a complex, high-stakes environment.
Requirements
- Minimum of 5 years of UX/product design experience, with a portfolio showing strong craft and clear thinking on complex products
- Some grounding in payments, fintech, banking, or a comparably complex ecosystem - you understand that financial products carry real stakes for real people
- Strong visual design sensibility: typography, layout, hierarchy, interaction detail - you care about the quality of your output
- Proficiency in Figma; comfortable with prototyping and usability testing tools
- Clear communicator - in design reviews, in documentation, and with non-design partners
- Self-directed: you manage your own workstream, ask good questions when you need to, and do not wait to be told what to do next
- Collaborative and receptive to feedback: you have a point of view and you hold it lightly
Nice To Haves
- Hands-on experience with payment flows, checkout UX, or identity verification products
- Familiarity with how payment rails work — enough to design around the constraints, not just the happy path
- Experience contributing to design systems or UX standards documentation
- Webflow or front-end familiarity (HTML/CSS) as a strong bonus
- Experience with usability testing tools such as UserTesting, Maze, or Lookback, etc.
Responsibilities
- Design across Zelle® and CertosTM product surfaces - consumer-facing flows, partner-facing guidelines, and everything in between
- Translate complex payment and identity concepts into experiences that feel simple, clear, and trustworthy to end users
- Build wireframes, high-fidelity mockups, and interactive prototypes from early concept through delivery
- Contribute to UX guidelines and standards that partner financial institutions implement across the Zelle® network
- Participate in user research and usability testing; turn findings into clear design decisions
- Share work in critiques, give and receive feedback constructively, and help raise the craft bar across the team
- Stay close to the competitive landscape - understanding how peers in payments and e-commerce are solving similar problems
Benefits
- Competitive medical (PPO/HDHP), dental, and vision plans
- Company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses
- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility
- Flexible Time Off for Exempt (salaried) employees
- Generous PTO for Non-Exempt (hourly) employees
- 11 paid company holidays
- A paid volunteer day
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
