Sr. Unified Communication Analyst

Arthrex•Pelican Bay, FL

About The Position

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Sr. Unified Communications Analyst who works directly with Cisco CUCM and the Genesys Global Contact Call Center supporting communications between all departments within Arthrex. This person will be responsible for Unified Communication / Telecommunication hardware and software, which includes design, development, execution, maintenance, and troubleshooting. They will be the liaison with outside vendors for hardware, software, and equipment orders as required. Excellent communications and analytical skills, strong technical project management skills and at least a High School Diploma will be required but a Bachelors’ degree preferred for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Requirements

In depth knowledge of Unified Communications/Telecommunications operations, hardware, software, systems, and management
Experience in network and Unified Communications/Telecommunications applications
Basic IT understanding of network topology, equipment, and terminology
Demonstrate a strong aptitude for technical understanding
Working knowledge of contact center
High school diploma or equivalent required
5 + years of relevant work experience required
5 years of experience in Unified Communications / Telecommunications required

Nice To Haves

Experience in Global Contact Center Solutions (Preferred Genysis)
Project management and communication skills training preferred
Cisco certifications preferred, would require this to be completed within the first year on the job.
Bachelor’s degree or equivalent preferred
Cisco training preferred
Cisco certifications preferred

Responsibilities

Responsible for Unified Communication / Telecommunication hardware and software, which includes design, development, execution, maintenance, and troubleshooting.
Maintain liaison with outside vendors for hardware, software, circuit, and equipment orders as required.
Assist in the development and implementation of Unified Communications / Telecommunication solutions and enhancements.
Analyze and recommend solutions, upgrades, and services for streamlining and process improvements.
Support of multiple locations worldwide (domestic and international travel may be required).
Implement, support, and test system patching, hardening, hardware/software upgrades, system updates, and break/fix activities on Unified Communications / Telecommunications equipment.
Interact with internal and external customer groups to perform necessary Unified Communications / Telecommunications configuration, MACDs or repairs.
Support of hardware/software maintenance to include troubleshooting, installation and upgrades for workstations and servers.
Solves Unified Communications/Telecommunications issues. Ability to work with other Infrastructure teams and vendors to trouble shoot issues.
Complete IT projects and end user support duties as assigned.
Manage projects and work with groups within the department