Sr. Underwriting Service Associate

Vermont Mutual Insurance•Montpelier, VT

6d•Onsite

About The Position

The Senior Underwriting Service Associate independently performs routine, complex, and specialized underwriting support activities for Commercial Lines business. This role serves as an experienced resource within the department and is responsible for processing a broad range of transactions, resolving exceptions, supporting agency and underwriting partners, and ensuring high levels of quality, productivity, and customer service. The Senior Underwriting Service Associate applies advanced knowledge of company products, systems, and procedures to support operational effectiveness and departmental objectives.

Requirements

High school diploma or equivalent required
Four or more years of insurance operations, underwriting support, policy administration, or related business experience preferred.
Demonstrated knowledge of Personal Lines and Commercial Lines policy processing and underwriting support functions.
Strong analytical, organizational, problem-solving, and customer service skills.
Ability to interpret and apply established procedures and guidelines in complex situations.
Demonstrated ability to work independently and manage competing priorities.
Ability to serve as a resource and mentor to less experienced staff.
Proficiency with Microsoft Office applications and insurance processing systems.

Nice To Haves

additional insurance coursework or industry designations preferred
Experience with AS/400, ImageRight, and related underwriting support systems preferred.

Responsibilities

Perform all responsibilities of the Underwriting Service Associate.
Independently process complex and specialized underwriting support transactions for Commercial Lines business.
Process and review complex new business, renewals, endorsements, cancellations, non-renewals, and related policy transactions.
Review and analyze transactions requiring advanced knowledge of company products, procedures, underwriting support workflows, and systems.
Handle complex service requests, exceptions, and non-standard processing situations with minimal supervision.
Complete specialized processing activities, including agency financing transactions, extended reporting period transactions, mortgagee maintenance, questionnaire processing, agency termination activities, and other assigned underwriting support functions.
Order, review, and process motor vehicle reports and related documentation in accordance with established procedures.
Perform specialized transaction review and validation activities to ensure quality, accuracy, and compliance with departmental standards.
Assist with agency inquiries, issue resolution, and service-related escalations.
Serve as a resource for peers regarding workflows, procedures, transaction processing, and system functionality.
Support training, onboarding, and knowledge-sharing activities within the department.
Assist in identifying process improvement opportunities and support quality initiatives and departmental goals.
Participate in system testing, workflow enhancements, and implementation activities as needed.